Job Description:
Location: Boca Raton, FL
Salary: $24.00 USD Hourly - $25.00 USD Hourly
Description:
We are hiring a Tier 1 HR Advisor.
40 hours per week
100% on-site in BOCA RATON, FL while in training. After 4 months will be allowed to work 2 days on-site and 3 days remote per week.
For immediate consideration, please email me. HDEISSROTH@JUDGE.COM
This job will have the following responsibilities:
- Conducts day-to-day transactional processing in Workday and other related systems as required.
- Handle high volume of incoming calls, chats and text in a call center environment.
- Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.
- Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
- Listening to callers, digesting the information and conveying an accurate solution.
- Provides guidance to callers about Workday, Kronos and other HR systems as required.
- Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
- Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
- Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
- Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
- Provides callers with excellent, efficient and courteous service.
- Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.
- Identifies escalation trends to the HRSC Manager and opportunities for process improvement and/or new solutions.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
- Builds positive working relationship with colleagues, manager and stakeholders.
- The ability to interact effectively with a diverse employee and manager population at all levels within the organization
- A high school diploma or general education degree (GED) required.•
- Bachelor's degree, in Human Resources, Business or related field is preferred.
- IHRIM and/or SHRM certification a plus.
- 1 - 2 years' experience in Human Resource, HR Operations, or Call Center environment preferred.
- Knowledge of Workday or other HR systems is desirable.
- Knowledge of case management systems and HR Portal technology is helpful.
- Strong organizational and time management skills.
- Ability to work in independent or team environment.
- Communicate effectively with all parties as required.
- Written communication is clear and succinct in a variety of communication settings and styles.
- Strong customer service skills clear communication, and client focus.
- Process improvement and comprehensive understanding of cross-functional processes.
- Microsoft Office suite, Excel, Word, and PowerPoint preferred.
- Six Sigma Certification a plus.
- Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian) required
Contact: hdeissroth@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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