Field Service Representative - Charlotte at Schneider Electric USA, Inc in Charlotte, North Carolina

Job Description:

Great people make Schneider Electric a great company.

Schneider's ASCO Field Service Technician play an impactful role within the organization. They provide preventative maintenance and repair services on customer owned ASCO equipment, they deliver high quality service and customer satisfaction and are productive and valued members of their team in a variety of dynamic customer environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Technicians with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Technician position will be within our U.S. Services business, specifically our ASCO team. This team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

As an ASCO Field Service Technician, a typical day for you may include:

• Maintenance and repair of Automatic Transfer Switches (ATS)


• Service administration and reporting which may include service order generation, performance and maintenance of annual inventory review and identification of replacement parts, completion of inventory safety audit


• Executing installation, maintenance and repair on customer installed base, in a specific delimited know-how.

• Receive and participate in job training for ATS maintenance, ATS troubleshooting and repair, and ATS startups


• Identify new opportunities while attending customer sites to promote Services growth.


• Determine when products should be upgraded or replaced

• Job related military service (e.g., Naval Nuclear Electricians Mate or Air Force Power Production Technician) Technical School Certification or directly related field experience with Automatic Transfer Switches, Power Control Systems, or other low and medium voltage power applications


• Basic understanding of mechanical and electrical systems and components, as well as, a fundamental understanding of the tools and processes required to complete system maintenance and repair activities.


• Ability to read and interpret electrical schematic drawings as well as read and understand electrical one-line diagrams


• Ability to use appropriate test equipment to troubleshoot and diagnose problems with Automatic Transfer Switches


• Availability to work nights, weekends, and holidays, as needed and can travel, sometimes outside of assigned territory, including occasional overnight stays, as necessary.


• Proof of certifications or have the willingness to complete: CPR/First Aid/AED training, PPE training


• Basic ATS knowledge, understanding of the sequence of operation and elementary diagram


• Understanding of a one-line diagram


• Ability to independently perform startup on all ASCO ATS models, excluding closed transition, soft load, and medium voltage (MV).


• Ability to connect and communicate with a laptop to download control panel settings and upload firmware upgrades


• Valid driver's license


• Movement of service equipment weighing up to 50 pounds , in both an indoor and outdoor environment.

You'll feel the warm welcome at Schneider Electric with a unique, team-focused orientation and 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Great people make Schneider Electric a great company.

Schneider's ASCO Field Service Technician play an impactful role within the organization. They provide preventative maintenance and repair services on customer owned ASCO equipment, they deliver high quality service and customer satisfaction and are productive and valued members of their team in a variety of dynamic customer environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Technicians with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Technician position will be within our U.S. Services business, specifically our ASCO team. This team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

As an ASCO Field Service Technician, a typical day for you may include:

• Maintenance and repair of Automatic Transfer Switches (ATS)


• Service administration and reporting which may include service order generation, performance and maintenance of annual inventory review and identification of replacement parts, completion of inventory safety audit


• Executing installation, maintenance and repair on customer installed base, in a specific delimited know-how.

• Receive and participate in job training for ATS maintenance, ATS troubleshooting and repair, and ATS startups


• Identify new opportunities while attending customer sites to promote Services growth.


• Determine when products should be upgraded or replaced