Tier 3 Technician at Dow Jones & Co. in LaGrange, Georgia

Job Description:

Dow Jones & Co.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put “Reasonable Accommodation in the subject line.

LaGrange

Full time
Job_Req_43919

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

As part of the Dow Jones Print Business Operations Group, your mission will be to ensure exceptional service for our customers and create great experiences for our employees. You will operate independently, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across multiple corporate locations. This position is based in LaGrange, GA and reports to the Production Manager.

You Will:

• Breakdown Repair Response: Provide immediate responses to equipment breakdowns, coordinating with machinists to resolve issues promptly without compromising safety or equipment integrity.
• Technical Expertise: Troubleshoot and repair electronic and electromechanical components across the pressroom, mailroom, and building equipment, including network systems, PLCs, telephony, and automated remote controls.
• Technology Integration: Support the integration of new technologies into operational processes and serve as a liaison for vendors during the installation, rearrangement, or removal of equipment.
• Technical Guidance: Offer technical assistance, training, and support to staff and customers, ensuring adherence to corporate technology and publication quality standards.
• Documentation and Training: Develop and maintain essential documentation for support staff, including troubleshooting guides and installation instructions, and create training programs to enhance staff capabilities.
• Maintenance and Upgrades: Plan and execute system software, application, and hardware upgrades, and routine maintenance of WAN and LAN systems, ensuring reliable operation.
• Project Leadership: Lead projects involving resource analysis and delivery requirements, providing project estimates and overseeing successful implementations.
• Troubleshooting and Support: Respond to complex technical issues escalated by support personnel and oversee trouble resolution activities, coordinating with technical staff, vendors, and carriers.
• Communication: Maintain effective communication with management and other departments, using logs, reports, and emails to ensure timely results for plant maintenance programs. Notify management and clients of network/system troubles through a tiered notification and escalation process.
• Safety Compliance: Adhere to all safety and environmental policies, including lockout/tagout procedures, and assist with safety compliance inspections and training.

You Have:

• A minimum of 3 to 5 years of experience supporting technology systems relevant to this role.
• Previous experience in a production environment preferably in cold web offset newspaper printing production environment.
• Distribution/mail packaging experience a plus, working on conveyor lines, with stacking and strapping equipment
• Strong technical knowledge of applicable technology models, including hands-on expertise in middleware integration, networking technologies, and application performance tuning.
• Proficiency in troubleshooting network and data communications systems, with experience using diagnostic hardware and software tools.
• Familiarity with desktop operating systems, applications, and peripherals, and an understanding of database theories and data communications systems.
• Ability to manage time effectively, prioritize tasks, and communicate clearly, both verbally and in writing.
• A technical degree, college curriculum in electrical or mechatronics field of study, or equivalent military training or experience in a related field is preferred.
• Ability to stand for long periods, lift up to 50 lbs, kneel, bend, stoop, and operate heavy equipment safely.
• Skills in the use of electronic and instrumentation shop instruments (volt ohm multimeter, oscilloscope, clamp on amp meter, soldering iron, regulated power supply) to set equipment to manufacturers specifications, and make appropriate repairs.
• Skills in the use of other small shop equipment (drill press, grinder) to repair damaged or manufacture retrofit parts for equipment.
• Skills in routine maintenance and repair of PLC systems.
• Utilization of maintenance records (department preventative maintenance logs, equipment logs) to keep information useful and timely. Updating and maintaining spare parts inventory as parts are used to ensure accuracy.
• Work Environment: This position is 35 hours per week, with workdays varying based on operational needs. Overtime may be required occasionally. You will also need to perform operational tasks for coverage situations, ensuring a proactive approach to maintaining productivity and quality. Additional responsibilities may be assigned as needs change.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

#LI-Onsite

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:
Dow Jones - Print Operations

Job Category:
IT, Telecom & Internet

Union Status:
Non-Union / A clear and likely internal candidate

Pay Range: $65,000 - $80,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Business Area:
Dow Jones - Print Operations

PI254655010

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