L3 ServiceNow Engineer at Kforce Inc in Greenwood Village, Colorado

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a L3 ServiceNow Engineer in Greenwood Village, CO.

Overview:
In this role, you will be responsible for maintaining, configuring, and enhancing our ServiceNow platform to support various ITSM processes and business needs. You will collaborate closely with stakeholders to understand requirements, implement solutions, and ensure the platform operates efficiently and effectively.

Key Responsibilities:

• L3 ServiceNow Engineer will administer and maintain the ServiceNow platform, including configuration, development, integration, and testing of ServiceNow applications


• Provide Level 2 support for incidents, problems, and service requests related to ServiceNow platform functionality


• Work with Level 1 support teams to troubleshoot and resolve escalated ServiceNow issues


• Design and implement ServiceNow enhancements and customizations based on business requirements


• Develop workflows, catalog items, business rules, UI policies, and access controls within ServiceNow


• As a L3 ServiceNow Engineer, you will conduct thorough testing of new and existing ServiceNow functionality to ensure quality and reliability


• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within ServiceNow


• Document technical designs, system configurations, and processes related to ServiceNow platform


• Provide guidance and mentorship to junior team members and assist in knowledge sharing activities

REQUIREMENTS:

• Must have experience cross platform with HR, SPM, ITSM, ITOM, Security, Discover


• Experience in scripting (JavaScript, Glide, Jelly) and working with relational databases (MySQL, Oracle, etc.)


• Hands-on experience with ServiceNow modules such as Service Catalog, CMDB, Incident Management, and Reporting


• Solid understanding of ITSM processes (Incident, Problem, Change, Release Management, etc.) and how they are implemented in ServiceNow


• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues


• Excellent communication skills with the ability to interact effectively with stakeholders at all levels

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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