Job Description:
Provide front desk reception duties for checking in patients in the Ped Specialty Lab Station. Will schedule walk in appointments for the University of Iowa Stead Family Children's Hospital multi-specialty Pediatrics clinic and other designated areas within UI Stead Family Children's Hospital. This includes high volume public contact, use of multi-tasking skills, and the ability to answer multi-line phones on a consistent basis involving internal and external customers.
Position Responsibilities
Gathers demographic data information and enters into the EPIC system
Gathers the referring entity, primary care providers, and other health providers information and enters into the hospital EPIC system
Checks the system for lab orders to make sure the patient is ready for the lab appointment
Oversee the ticket system used in the lab area
Performs proper name search procedures as outlined in Policy and Procedure Manual
Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the scheduling desk. Assumes duteis of schedulers and/or receptionists during their absences
Maintains effective communication with appropriate divisions
Performs miscellaneous clerical duties as assigned
Percent of Time: 100%
Schedule: Monday - Friday Day Shift
Pay Grade: 08
Classification: Clerk III
Benefits Highlights:
Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
For more information about Why Iowa?, click here
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm.
Minimum Eligibility Requirements
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Special Qualification Requirements
- Public Contact/Customer Service
- Medical Terminology
- Word Processing
Desired Qualifications
- Customer service experience in a healthcare setting
- Demonstrated excellent written/verbal communication
Application Process: Please attach a resume (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 10 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.
Please contact lisa-dismang@uiowa.edu with any questions.
Additional Information
Classification Title: Clerk III
Appointment Type: Merit
Schedule: Full-time
Compensation
Pay Level: 08
Contact Information
Organization: Healthcare
Contact Name: Lisa Dismang
Contact Email: Lisa-Dismang@uiowa.edu
Additional Information
- Classification Title: Clerk III
- Appointment Type: Merit
- Schedule: Full-time
- Pay Level: 8
- Organization: Healthcare
- Contact Name: Lisa Dismang
- Contact Email: lisa-dismang@uiowa.edu
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