Technology Event Coordinator at The University of Texas at Arlington in Arlington, Texas

Job Description:

Posting Number:

S05804P

Position Title:

Technology Event Coordinator

Department:

OIT AV Support

Location:

Arlington

Job Family:

Information Technology

Position Status:

Full-time

Work Hours:

Standard

Work Schedule:

Monday through Friday; 8:00 AM to 5:00 PM.

• May need to work earlier, later, or weekend hours for special events. Advanced noticed will be provided.


• Must be able to work onsite at the university and travel to remote locations as needed for onsite support.


• On-site position covering all UTA Arlington Campus locations.

Open to:

External and Internal

Salary:

Salary is commensurate based on qualifications and relevant experience.

Duration:

Funding expected to continue

Pay Basis:

Monthly

Benefits Eligible:

Yes

Benefits at UTA:

We are proud to offer a comprehensive benefits package to all our employees at the University.


https://www.uta.edu/hr/employee-benefits



To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:


https://resources.uta.edu/hr/services/records/compensation-tools.php

University Information:

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.


Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at
https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary:

The Technology Event Coordinator plays a pivotal role in ensuring seamless audio/visual experiences in academic teaching and learning spaces, as well as conference rooms. Reporting to the AV Support Manager, this position involves planning, implementing, and maintaining instructional technology, coordinating technology installations and upgrades, and providing end user support. The Technology Event Coordinator actively contributes to academic events, prioritizing client outcomes and maintaining a high standard of service.

Essential Duties and Responsibilities:

AV Support for academic teaching and learning spaces:

• Coordinate, plan, and oversee the implementation of instructional technology for new construction, renovations, and learning space refresh cycles using preapproved technology elements.


• Provide consultations for appropriate technology solutions, suggesting alternatives when necessary for courses.


• Utilize the project reporting and ticketing system to document work associated with technology installations, improvements, and troubleshooting.

AV Support for conference rooms and academic event spaces:

• Provide consultations to determine support needs for specialized academic events in learning


• spaces and conference rooms.


• Coordinate to confirm technology and support are in place for these events.


• Utilize an event scheduling system and ticketing system to properly document work and ensure seamless event execution.

Customer Support:

• Provide clear technical information to a non-technical audience, ensuring a comprehensive understanding of technology options and upcoming changes in spaces.


• Conduct interviews with department staff and faculty, as well as participate in focus groups, to address and prioritize clients' technology needs.

Documentation:

• Assist in the creation of technical documentation for new technology to improve client experience and insure awareness of available technology.


• Create documentation for equipment receipt, installation tasks, and technical and sign-off to confirm installation met standard requirements.

Mentorship and Training:

• Regularly work with students and peers to support specialized academic events and large installation efforts.


• Ensure staff are properly trained to support events they are assigned to assist with.


• Provide mentoring so that peers and students will be comfortable with new technology arriving on campus.


• Verify all tasks are clearly assigned and completed.


• Work with management to resolve issues.

Testing and Evaluation:

• Assist with the testing and evaluation of updated instructional technology for learning spaces, digital signs, or conferencing equipment.

Other Duties as Assigned
Minimum Qualifications:

• Bachelor's degree with coursework related to technology such as Information Systems, Computer Science, or Business Administration with two (2) years hands-on computing work experience with audio visual equipment or equivalent relevant experience.


• Be able to demonstrate technical familiarity working with networked end point devices (such as laptops, desktops, digital signs, and any audio-visual equipment etc.).

Preferred Qualifications:

• Four (4) or more years of hands-on computing experience with a focus in higher education, events, and/or AV support situations.


• IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications.


• Experience with IT project management and Product management training/experience.


• Experience with PTZ cameras and broadcast switchers, and expertise in reading blueprints, wiring schematics, and diagrams.


• Experience supporting instructional technology in classrooms or labs, along with an understanding of AV control systems and video conferencing/recording systems.

Knowledge, Skills and Abilities:

• Excellent communication and interpersonal skills, establishing and maintaining effective working relationships with customers and colleagues.


• Proficient teamwork and stakeholder management, interacting with peers and customers in a professional, client-focused manner.


• Capable of working both independently with limited direction and in team settings.


• Proven analytical and problem-solving abilities, anticipating, identifying, and solving critical problems.


• Proficient in operational and maintenance support for AV presentation, production, and video collaboration systems, including Teams, Zoom, Creston/Extron, and Kramer.


• Knowledge of the construction industry, best practices, processes, and procedures is extremely helpful.


• Stay informed about current and emerging presentation technologies, techniques, and industry best practices.


• Display proficiency in using a personal computer and other office equipment, including university software and email.


• Effective time and resource management, showcasing proven project planning and management experience.


• Ability to drive UTA vehicle.


• Ability to complete all physical tasks as needed.

Other Requirements :

• All Information Technology staff - regardless of their unique position - are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.

Working Conditions:

• May work around standard office conditions.


• May work in all weather conditions.


• May work around electrical and mechanical hazards.


• Repetitive use of a keyboard at a workstation.


• Use of manual dexterity.


• Climbing of stairs and ladders.


• Lifting and moving.

Special Conditions for Eligibility:

Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code

CBC Requirement:

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement:

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

ADA Accommodations:

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email
ADADocs@uta.edu.

Number of Vacancies:

1

Minimum Number of References Required:

3

Special Instructions to Applicants:

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

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