Operations Technician at The Cook & Boardman Group in Dover, Delaware

Job Description:

Operations Technician

Dover, DE, USA Req #538

Friday, November 8, 2024

Summary

The Operations Technician has the technical aptitude, skills and experience to configure access control and video system components for our security integration division customers in commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This individual will work in the office communicating directly with our Technical Operations Team to support access control, video, intercom, visitor management and other systems with occasional field time. The team member will set up and configure new systems, manage daily job staging queues, and troubleshoot devices.

Essential Functions

• Monitor and coordinate the staging queue for jobs scheduled to be installed
• Repair and/or initiate RMA processes for faulty devices shipped back to Tech Ops
• Assemble and configure components prior to field installation, recording time and materials uses accurately, and stay organized
• Review system implementation with Tech Ops Team and ensure compliance with customer requirements
• Communicate device staging issues with Tech Ops and/or Service teams as necessary
• Monitor customer system alerts and report to Tech Ops and/or Service as necessary
• Field work may include assisting Service and Installation technicians as needed

Minimum Qualifications

• Minimum of 1 year of experience with video and access control system components and installation including electronic hardware, low voltage wiring, card readers, CCTV cameras, power supplies, terminations, and head end panel installation and assembly
• Experience in configuring devices requiring IP addresses
• High school diploma or equivalent
• Must pass pre-employment background check and drug test

• Demonstrated computer skills including an understanding of networks and topology
• Ability to read and use a measuring tape, level and other required tools for installation required
• Excellent interpersonal skills, including external and internal communication (written and verbal) skills
• Demonstrate a desire to learn the industry that C&B serves
• Willing and able to work a flexible schedule when required to meet our customer's needs (nights, weekends, over-night, etc.)
• Comfortable with heights, such as working a ladder and/or aerial man-lift
• Present oneself in a professional and neat manner
• Solid organization, attention to detail and multi-tasking skills
• Excellent written and verbal skill required with the ability to communicate and understand detailed instructions

Spends more than 2/3 of time sitting. Spends approximately 1/3 of time walking and talking/hearing. Occasional lifting required of items 25-50 pounds.

Work Environment

General office environment. However, may require driving to project sites. Worker is subject to heavy lifting at times.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Other details

• Pay Type Hourly