Metrology Team Leader, Customer Site at Thermo Fisher Scientific in Framingham, Massachusetts

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)



Job Description



Join the Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific as a Metrology Team Leader. This role involves using your leadership, service coordination, and relationship-building skills to be responsible for the metrology program, improving client satisfaction and ensuring calibration completeness through Unity Lab Services.



Key Responsibilities:

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  Site Operations: Conduct site operations per program contract and Statement of Work.


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  Relationship Management: Develop and maintain professional relationships with clients, service vendors, and Thermo Fisher staff.


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  Team Leadership: Lead and supervise a team of on-site staff across multiple locations, including participation in hiring, training, and performance evaluation, adhering to the 4-I values: Integrity, Intensity, Innovation, and Involvement.


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  Calibration Management: Manage field and depot calibration equipment to ensure compliance and accuracy of incoming calibration certificates from third-party suppliers.


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  Coordination and Communication: Serve as the central contact for calibration activities, coordinating equipment returns, and ensuring service adequacy.


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  Documentation and Reporting: Prepare calibration data reports and other required documentation, and ensure accurate data input into the Resource Center and Indysoft databases.


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  Problem Solving: Resolve issues through collaboration with internal customers, vendors, and management.


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  Quality Assurance: Supervise and verify quality statistical processes or other control procedures.


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  Meetings and Reviews: Lead weekly, monthly, and quarterly meetings, including business reviews.


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  Data Analysis: Assist in collecting and analyzing customer metrics related to financials, compliance, growth, and profitability.


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  Compliance and Inventory Management: Support compliance with regulatory guidelines and handle inventory data.


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  Service Coordination: Coordinate service visits and vendor escorting, resolving service or billing issues as needed.


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  Safety and Security: Carry out all Thermo Fisher and customer security and safety procedures.


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  Travel: Travel to multiple client locations to support account needs.


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  Post-Coverage Analysis: Provide recommendations for operational process improvements and detail corrective actions.


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  GLP/GMP Compliance: Follow all GLP/GMP guidelines.

Minimum Requirements/Qualifications:

• H.S. Diploma or equivalent required. Associate's or Bachelor's degree preferred.


• Previous customer service experience.


• Preferred experience in Life Science or Healthcare environments.


• Knowledge of ISO 9001 and/or ISO/IEC 17025 is an asset.


• Experience in handling a library of assets.


• Shown attention to detail and document accuracy.


• Proven ability to work independently.

Working Conditions:

• Primarily works at customer locations, including office and laboratory environments with potential noise and hazards.


• Interactions through face-to-face meetings, telephone, email, and WebEx meetings.


• Physical activities include walking, sitting, standing, kneeling, lifting, and PC work.


• Use of material handling equipment such as push carts and pallet jacks may be required.


• Depending on the building area, personal protective equipment such as lab coats, coveralls, facemasks, hairnets, and safety gloves may be required.

Benefits



At Thermo Fisher Scientific Inc., we offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Join our world-class team and enjoy outstanding career and development prospects. We are proud to have an exciting company culture that embodies integrity, intensity, involvement, and innovation! Apply Now