Job Description:
Location: Blue Springs, MS
Description: Our client is currently seeking a Network Technician in Blue Springs.
Required Skills:
- The requirement is for a strong networking candidate with data center experience.
- Extensive experience with Cisco switches, Routers, LAN, and WAN.
- CCNA, and similar certifications needed
- Includes, but is not limited to, software and hardware support via deskside support or remote support.
- The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
- Experience with Active Directory to delete users or reset passwords.
- Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
- Experience working in-house in a corporate environment.
- Experience with the ServiceNow ticketing tool.
- Typically requires technical school certification or the equivalent of 2-4 years of relevant experience.
- Maintain all required OEM Certifications as directed by Management.
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired.
Skills:
- Excellence in communication and customer-facing skills
- Strong oral, written, and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Responsibilities:
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional service skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Contact: ssameer@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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