Network Technician at The Judge Group Inc. in Blue Springs, Mississippi

Posted in Other 19 days ago.





Job Description:

Location: Blue Springs, MS

Description: Our client is currently seeking a Network Technician in Blue Springs.



Required Skills:

  • The requirement is for a strong networking candidate with data center experience.
  • Extensive experience with Cisco switches, Routers, LAN, and WAN.

  • CCNA, and similar certifications needed
  • Includes, but is not limited to, software and hardware support via deskside support or remote support.
  • The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
  • Experience with Active Directory to delete users or reset passwords.
  • Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
  • Experience working in-house in a corporate environment.
  • Experience with the ServiceNow ticketing tool.
  • Typically requires technical school certification or the equivalent of 2-4 years of relevant experience.
  • Maintain all required OEM Certifications as directed by Management.
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired.

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written, and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional service skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
  • Understands and follows all documented service operations policies and procedures.

  • Other duties or certifications may be assigned to meet business needs



Contact: ssameer@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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