Job Description:
Job Summary
Vertiv is seeking a skilled and experienced CMDB Architect to join our ServiceNow Application Team. The ideal candidate will be responsible for designing, implementing, and managing the Configuration Management Database (CMDB) to ensure accurate tracking and mapping of IT assets and services. This role requires a strong understanding of ITIL best practices and data modeling.
Responsibilities:
CMDB Design and Architecture:
- Develop and maintain the overall architecture and design of the CMDB.
- Define data model, relationships, and data flow between CI (Configuration Item) types.
Implementation and Integration:
- Lead the implementation of CMDB solutions and integrate with other data sources and processes.
- Collaborate with IT teams to ensure accurate data ingestion from various sources.
Data Governance:
- Establish data governance frameworks to maintain data quality and integrity.
- Define processes for CI lifecycle management, including discovery, updates, and decommissioning.
Documentation and Reporting:
- Create and maintain comprehensive documentation related to CMDB architecture and processes.
- Develop reports and dashboards to provide insights into CI relationships and status.
Collaboration and Training:
- Work closely with stakeholders across IT and business units to gather requirements and ensure alignment.
- Provide training and support to teams on CMDB usage and best practices.
Continuous Improvement:
- Monitor and analyze CMDB performance and data accuracy, recommending improvements as needed.
- Stay updated on industry trends and emerging technologies related to CMDB and IT asset management.
Requirements:
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- 8+ years proven experience in design and implementation efforts within ServiceNow or other core data systems such as Active Directory, Azure, DB's.
- Strong understanding of ITIL processes.
- Proficient in data modeling and management, with experience in relational databases.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills for effective collaboration.
- Relevant certifications are a plus.
- Experience with the following ServiceNow Modules a plus: SPM, MCO, CSM, ITSM, WSD, HRSD, ITOM Visibility, Discovery.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
OUR BEHAVIORS
• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
About Vertiv
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $6.9 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
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