Job Description:
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Account Service Representative to join our TEAM! As the Account Service Representative, we need someone who is ready to provide a variety of support such as increasing sales, service existing customers using key company tracking programs, and utilizing product knowledge to match customers with Dal-Tile products.
CUSTOMER SERVICE REP II - Honolulu, HI
Expected base pay rates for the role will be between $27,000 and $59,000 at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.
Primary Objective
Increase Dealer product sales within assigned territory. Improve existing business through current Dealers with a focus on the "Studio Direct" program and in line with Corporate and Regional objectives. Develop new business within the territory. Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales, product mix, and overall profitability.
Major Function and Scope
- Enters all call reports within Salesforce and maintains call cadence
- Services existing Studio Direct Dealers by making sales calls, developing business relationships, keeping them apprised of products, product promotions merchandising programs, and training dealer retail sales associates.
- Prospects, secures, and registers new Studio Direct Dealers.
- Works with Studio Direct Dealers to specify Dal-Tile products on their residential new and remodel projects.
- Maintains Studio Direct samples and merchandise to position our products as "go to" for the dealer retail sales associates.
- Presents product knowledge seminars to Dealers during their regular sales meetings.
- Reviews, monitors, and tracks product usage by Dealers and provides follow-up data to GSM.
- Establishes working relationships with all dealer customers to ensure a complete working knowledge of their business practices and/or protocol and has a total working knowledge of all our marketing support materials and how they can best be utilized.
- Communicates merchandising trends and competitive products and product-forecasting needs to GSM.
- Performs all other assigned duties as required.
Experience and Knowledge Required
High School Diploma required, no experience needed
Must be able to lift up to 50 lbs. repeatedly
Must possess a valid driver's license
Competencies
Self-motivated with the ability to work under little or no supervision. Must possess proven interpersonal skills including influencing and negotiation skills. Strong verbal, written communication, and presentation skills. Must be able to exercise independent judgment and demonstrate solid time management and organizational skills. Has proficient skills using Microsoft Office applications.
Other Pertinent Job Information
Disclaimer: The information in this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Regional travel is required 50-60% on a regular basis.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
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