Hormone Wellness MD is a boutique medical practice dedicated to supporting womens midlife health through a comprehensive, whole-person approach. We are a small business of women serving women. As a membership-based practice operating outside the traditional insurance model, we build meaningful partnerships with our patients, enabling us to offer individualized, high-touch care that promotes optimal wellness. Our commitment to exceptional service ensures that our patients receive compassionate, responsive support tailored to their needs. Our practice primarily serves women navigating the challenges of midlife hormonal changes, often experiencing symptoms like sleep disruption and energy fluctuations. We are committed to fostering a kind, inclusive, and respectful environment, and we expect all team members to uphold these values in every patient interaction.We are seeking a skilled, patient-centered individual to join our team in a front-facing role, providing support to our patients with empathy, calmness, and compassion. Key Qualifications and Qualities:Proficient in administrative processes with strong attention to detail and accuracy.Skilled in patient communication, fostering a welcoming and supportive atmosphere.Technologically proficient and comfortable using various digital platforms such as Charm EHR, Acuity, Google Workspace, Teachable, Fullscript, Zoom, Loom.Ability to follow Standardized Operating Procedures to complete tasks. The right candidate will use these documents to problem solve independently before asking for help. We are invested in your success and while support is available, it is essential that the candidate utilize the resources we have already provided. Self-motivated and adaptable - Proactively identifies potential improvements to workflows and communicates suggestions to management. Our practice supports patients with multiple chemical sensitivities, so adherence to our fragrance-free policy is mandatory. Candidates must refrain from using perfume, scented lotions, or any fragranced products in the office.Are you excited about health? We want every member of our team to reflect a passion for improving vitality. Demonstrated experience with diet, lifestyle, or holistic health approaches, with a genuine commitment to wellness. Tasks include: In-office support, patient reception and check-out Printing handouts, visit summaries, lab ordersProvide test kits and samples to patient as directed by providerReal-time support during appointments via EHR messaging from providers - checking for labs, images, calling pharmacies for clarifications, etc. Appointment scheduling, cancellations and rescheduling Answering phones/responding to messagesMembership benefit enrollmentSending reminders for upcoming appointments and lab testingGeneral patient supportOffice supply management - communicating with provider on what is needed and keeping samples on hand for patientsMaintain clean office environment - vacuum office twice weekly, take out trash, water plants once a weekDetails:Starts in January 202530 - 35 hours per weekIn Office required Monday-Thursday (8:15am - 4:30 pm)Welcome to clock out and leave for lunch but must return to office at least 10 min prior to next patientNo weekends or eveningsHalf day on Fridays with the option to work from home (8:30am-12pm)Wage $20/ hourHIPAA certification requiredPrevious experience in customer service and computer skills are required (1 year continuous).BenefitsPaid holidays: Christmas, Thanksgiving, New Years, July 4th, MLK Day, Labor Day, Memorial Day2 weeks of paid vacation per yearOne week should be taken in the last week of the yearWork from home 1 day a week (Fridays only)Supplement discount 20%Free access to online educational resource (Retail value $50/month)Timeline:In-Person interviews will occur on December 5th and December 12th, 2024The interview will include a role-play scenario that includes explaining our membership to a potential new patient. Prior to the interview, all candidates are asked to complete our video course for prospective new patients, Are We A Good Fit?, to understand our membership model and be prepared to answer questions and explain the process. Position starts January 6, 2025 with 1-2 weeks on-site job training. This 1-2 week period is paid but provisional. Candidates who do not demonstrate a strong fit for the role will not be extended an offer to join the team.How to apply:Please send a resume, letter of intent and 2 professional references in 11pt Georgia font to be considered for this position. We look forward to hearing from you! recblid 8af1mszaqb1o2ty2gybh5d92yo64e5