Help Desk Support Specialist at Silgan Containers Mfg Corp in Union, Missouri

Posted in Other 2 days ago.





Job Description:

Stability.
Innovation.
We are Silgan.



Now hiring for a Help Desk Support Specialist in Union, MO




What we offer:



  • Fair and competitive salary.

  • A stable, reliable, and environmentally conscious company.

  • Continuing education with opportunities for advancement.

  • A comprehensive benefits package, including medical, dental, vision, and life insurance.

  • 401k retirement savings plan.

  • Paid time off.

  • Paid holidays.

  • Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.




What you'll do:


  • Provide Level I and II support remotely via phone, using remote tools or onsite

  • Troubleshoot software and hardware failures

  • Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units

  • Install hardware and peripheral components like docking stations, printers, keyboards, and monitors

  • Load software packages such as networking components, operating systems, and office applications

  • Prioritize and work on service desk tickets in the internal ticketing system

  • Accountable for being part of an ongoing after-hours on-call rotation

  • Develop and conduct various training and instruction for end users on OS and other applications

  • Assist users in maximizing the use of computing systems

  • Past retail and customer service a plus!

  • 5 to 10 percent travel is a possibility




We need you to have:



  • Associates Degree

  • 2 plus years of hands on technical experience

  • In lieu of a degree, 4 plus years of hands on technical experience required

  • Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies

  • Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS

  • Experience troubleshooting Adobe, Standard and Professional software experience




Who We Are:



  • America's largest metal food packaging producer.

  • A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.

  • Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.


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