Desktop Support Analyst at Kforce Inc in Laurel, Maryland

Job Description:

RESPONSIBILITIES:

Kforce has a client in Laurel, MD that is seeking a Desktop Support Analyst.

Responsibilities:

• Provides hardware, software, network problem diagnosis and resolution via telephone or onsite for end users


• The Desktop Support Analyst provides application support on all Endpoint (desktop, tablet, smart phones, etc.) platforms


• Installs, repairs, and supports all endpoint devices, applications, printers, faxes and other office equipment

Works and follows up with other technical staff members within IT Team to ensure the assigned tasks are completed

• Contributes information for IT FAQs, knowledgebase and instructions to address commonly experienced technical issues related to configuration, hardware, networking and applications


• Develops and executes documented, repeatable processes to troubleshoot desktop services and systems and recommend improvements


• Maintains an inventory of IT related assets, including hardware and software on each desktop computer system


• The Desktop Support Analyst identifies recurring incidents and trends and escalates appropriately


• Interacts with customers, via multiple communications methods, per established customer service and quality guidelines

REQUIREMENTS:

• High School diploma/GED or equivalent; Associate degree preferred


• 3 years of experience


• Experience with Active Directory, Windows OS, SCCM, ITIL Methodologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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