Operations Manager – Rockland, MA 02370 at DH Pace Company, Inc. in Rockland, Massachusetts

Job Description:

Overhead Door Company of Boston™, a DH Pace Company, Inc. – Hiring an Operations Manager to lead all aspects of Operations, including P&L, directly manage construction service managers responsible for field crews (installers/techs) and ensure high satisfaction levels are maintained for customer construction projects performed.  Will communicate and interface with all personnel and customers. 

POSITION OVERVIEW:

• Lead and oversee divisional operations and management personnel associated with efficiently, effectively, safely, and profitably handling all Service, Repair, and Installation jobs


• Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business


• Manage operational services to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives


• Collaborate with National Operations Manager and East Area Manager to ensure operating budgets and sales goals align and are on track monthly


• Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast


• Establish objectives and action plans and ensure all are consistent with corporate objectives


• Hire, train and develop new employees; improve individual performance through daily coaching, monthly P&L and Scorecard reviews and yearly performance reviews


• Effectively lead meetings, set performance expectations and hold employees accountable


• Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

QUALIFICATIONS:

• Bachelor’s degree preferred with minimum 2 years’ Management experience in Service Provider industry and strong preference for familiarity and knowledge of construction project management and building materials.


• Commitment to regularly managing operations in-office M-F at Rockland, MA 02370 office


• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire; must have valid driver’s license and a good driving record.


• Possess an ability for technical applications, mechanical/electrical systems and problem solving


• Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews


• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service


• Travel consists of visiting customer job sites for field crew management oversight and customer interaction

GROWING COMPANY: 

Privately owned over 95 years with 50+ locations in 24 States and company-wide 2023 Sales $1 billion. Distribution, construction, and service organization that offers customers a complete range of door and door related products, including commercial security integration.

STABILITY AND SECURITY:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Generous Paid Time Off plan


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations


• 401k retirement plan: Including an employer match


• Company paid: Life insurance, short-term disability, & long-term disability and more

OFFICE LOCATION / ONSITE:  M-F 7am-5pm

• 300 Weymouth Street, Rockland, MA 02370


• Industrial Park - FREE Parking, but not accessible by train or bus

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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