Associate Technical Support Specialist - Durable Medical Equipment at Medline Industries, Inc. in Northfield, Illinois

Job Description:

Job Summary

Medline Industries has an immediate opening for an Associate Technical Support Specialist in our Durable Medical Equipment product division! This position will be based out of our Northfield, IL headquarters and will offer a hybrid model of work. The Associate Technical Support Specialist will provide over the phone and email assistance which includes but is not limited to troubleshooting, product specifications, replacement part numbers and communicating trends to division Product Managers and Quality Engineering.

Job Description

• Have a basic understanding of the entire DME product line, R&FP and some key Capital items in order to assist customers with (but not limited to) accurate product information, recommendations, specifications, troubleshooting or assembly Maintain an equal workload output (phones/emails/crosses) and provide accurate and timely service


• Exhibit professional written and verbal communication skills while entering troubleshooting notes into SAP and speaking to customers over the phone and replying to emails


• Cross-reference and/or research external brands to identify corresponding Medline products on high profile or “emergency” requests from the division.


• The ability to find information while navigating through owner’s manuals, quality records and all related documentation within Reliance PICs (Product Inspection Category), DMRs (Device Master Records) or CHPs/SOPs documentation in order to obtain technical data and follow procedures within regulations


• Serve as a liaison between the DME technical support team and division


• Product Managers in order to open lines of communication in regards to specific product categories for training and product knowledge purposes.

Required Experience

Education

• High school diploma or equivalent.

Work Experience

• At least 1 year of experience in Quality, Customer Service, or related field.

Knowledge/Skills/Abilities

• Strong written communication skills.


• Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.


• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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