Barista - Exchange operations at Villanova University in Villanova, Pennsylvania

Job Description:

Villanova University

Posting Details

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Posting Details (Default Section)

Posting Number:	20244211S
Position Title:	Barista - Exchange operations
Position Type:	Staff
Location:	Villanova, PA
Recruitment Type:	Internal/External Applicants
Work Schedule:	Varies
Avg Hours Week	25 hours per week
Department:	412-Dining Services Operations
Position Summary:	The Barista is responsible for exceptional customer service at Holy Grounds locations which includes defined level of product knowledge, presentation and quality of product, speed of service, sales ability, and good customer relations skills. Responsible for operating Holy Grounds as an independent unit and assuming all the responsibilities with that role since a manager is not present at all times. This person will work with management and co-workers to instill and foster the value of the Villanova Mission Statement and the Dining Services Mission Statement. This person will focus on our Core Values: Safety and Sanitation, Friendly Courteous Service, Quality, Meticulous Attention to Detail, and Safety. All of our associates should improve our systems and overall operation. Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.
Duties and Responsibilities:	Provides excellent customer service that is efficient, friendly and speedy to Holy Grounds customers. Greets each customer promptly and courteously. Treat each customer as your highest priority, being mindful of customers who are waiting. Shares coffee and tea knowledge while actively selling all products. Advises customers of new coffees or teas or featured items of the week. Prepares all drinks according to Holy Grounds standards. Maintains the cleanliness and attractiveness of the Holy Ground kiosk by keeping counters and displays cleaned and fully stocked. Makes sure all products are labeled correctly. Operates cash registers using proper cash handling techniques of Villanova Dining Services. Assists manager with scheduling of student associates. Responsible for enforcing the uniform standards of all student associates. Perform other duties and assist with project as assigned.
Minimum Qualifications:	High School diploma or equivalent required. Interest in coffee required. Will need to sample and test products for quality assurance. Cashiering experience of 1-2 years. Excellent communication and interpersonal skills Strong customer service skills. Dress and grooming appropriate for Holy Grounds Concept. Able to handle numerous tasks at once.
Preferred Qualifications:	Sav Serve Certification
Physical Requirements and/or Unusual Work Hours:	Ability to lift up to 30 pounds independently. Ability to sit stand for extended periods. Ability to push/pull up to 30 pounds independently. Ability to use various chemicals. Manual Dexterity.
Special Message to Applicants:	SCHEDULE during normal operating hours Monday – Friday 7am – 12:30pm
Posting Date:	11/12/2024
Closing Date (11:59pm ET):
Salary Posting Information:	$18.98 per hour shift differential added for qualifying shifts
Salary Band:	8
Job Classification:	non-exempt

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