Systems Specialist at TransCore LP in Union, New Jersey

Job Description:

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Systems Specialist to join our team based in Union, New Jersey.

Job Summary: A Systems Specialist will work under direct/indirect supervision and install, maintain, test, and configure TransCore Congestion Pricing and Tolling software systems and lane equipment. The specialist will possess intermediate technical knowledge to implement and support System Setup, Maintenance, and Audit initiatives. The specialist will provide technical support and resolve problems of a moderately complex nature. The specialist may assist in training other Systems Specialists, Image Reviewers, and MMC staff. The specialist will determine the information required to monitor the Congestion Pricing and Tolling systems. The specialist may supervise or provide functional direction to junior staff or interns.

Duties and Responsibilities include, but are not limited to:

• Performs general problem-solving and assists with software applications and hardware systems for TransCore Congestion Pricing Software Users and the MMC Team.
• Provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our Tolling Software.
• Provide individual and group instructions and training on tolling software and hardware to faculty, staff, and interns. May lead junior staff and interns performing the same or similar type of work.
• Performs varied technical assistance and maintenance duties; configures, maintains, and updates the TransCore Tolling system; documents projects; and creates and maintains user instructions and troubleshooting tips in a shareable knowledge base.
• Performs moderately advanced technological systems support, maintenance, and testing to ensure proper system upkeep; may troubleshoot and resolve somewhat complex system hardware, software, and network failures and conflicts.
• Participates in reviewing, evaluating, and recommending hardware, software, and network solutions.
• Participates in research and development initiatives and assists in implementing new technologies.
• Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work.
• Maintains currency of knowledge concerning technology, equipment, and systems.
• Performs miscellaneous job-related duties as assigned.

• Knowledge of various computer systems software, applications, hardware, networking, and communications.
• Software Testing and Test Automation experience.
• Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
• Computer literate; Windows, troubleshooting skills, good writing, communication, and customer service skills.
• Associate degree in computer science or related discipline or equivalent experience.
• 3 -5 Years of relevant experience.
• Experience in the Tolling field.

• Minimal physical effort is required.
• Work is typically performed in a typical interior/office work environment.
• Occasional field service work to maintain or test tolling equipment.
• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and standing and walking an average of four (4) hours daily.