Practice Secretary at NeighborHealth Corporation in Boston, Massachusetts

Job Description:

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

South End Washington Women's Health

All Locations:

1601 Washington Street

Position Summary:

We are seeking a dedicated Practice Secretary to join our team! In this role, you will handle a variety of clerical and reception tasks to support our patients and staff. Your exceptional customer service skills will be vital as you greet patients and manage walk-ins. The Practice Secretary will report to the Clinical Coordinator.

Key Responsibilities:

• Interact professionally and respectfully with patients and staff, addressing individual needs and concerns.


• Provide outstanding customer service to ensure patients feel welcomed and valued.


• Maintain a positive attitude and effectively use communication devices.


• Foster a team-oriented environment by demonstrating self-direction and motivation.


• Independently solve problems or know when to seek guidance.


• Manage patient check-out processes, including entering follow-up, referral, and X-file appointments in the system.


• Review After Visit Summary instructions with patients as needed and print additional labels.


• Prepare charts for the morning and assist with other opening and closing procedures.


• Utilize computer systems to schedule, cancel, and confirm appointments, request records, and communicate via email or staff messages.

Qualifications:

• High School Diploma or GED.


• At least one year of experience in a medical office setting.


• Proficient computer skills in a Windows environment; familiarity with medical terminology is preferred.


• Bilingual in Spanish is required.

Schedule & Compensation:

• Schedule: Full-time (Monday - Friday 8a - 5p with some evening flexibility)


• Pay: Starting at $18, with potential to earn up to $27 based on experience.

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