E Commerce Advisor at Sunmark Credit Union in Latham, New York

Job Description:

Why join the Sunmark Squad? Sunmark is a local credit union making a big difference in our community. For 85 years, we strive to build brighter financial futures and brighter communities. We build relationships with our members and look for solutions for all their financial needs through our "Good Vibes" culture. As a team member, you will find satisfaction in your career by assisting with our members finances, volunteering through our foundation team, and career growth opportunities.

Our Member Solution Center (Call Center) is hiring!

This position will work onsite at our Latham office. Hours will be scheduled between Monday-Wednesday 8-5pm and on Thursday & Friday 8-6pm with an occasional Saturday as needed.

Starting pay, $22-23/hr based on experience.

The primary focus of this position is to assist with e-commerce operations as they relate to our call center staff to improve member experience and reduce the average e-business call time. Provide excellent member service by relaying information through all electronic communications media including, but not limited to Live Chat, E-mail, and by phone. Ensures that requests made via e-mail and chat are responded to in an appropriate time frame adhering to credit union standards. Interacts with vendors whenever necessary to resolve member issues and/or complaints. Follow trends and common issues revolving around e-commerce related projects. Provides support to the Member Service staff, including but not limited to, handling member service calls during high call volume. Assists management team in creating and maintaining a sales culture and achieving sales goals. Opens and closes all types of accounts; accepts applications for membership and ensures that each document reflects the proper signatures.

Candidates should have a high school graduate/equivalent or higher with a minimum of one year related experience within a call center or financial services. Strong attention to detail, computer proficiency within Microsoft Word, Excel and Outlook.