Assistant Community Director-Floater at ConcordRENTS in Winter Springs, Florida

Job Description:

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.   

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

This position is right for you, if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals.

Candidates will have experience with rent collections and analyzing reports critical to property operations. Must have the desire and ability to address residents customer service needs through clear, decisive and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. This individual must have the aptitude to become proficient with industry leading technology in order to efficiently handle community demands. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules.

The position requires travel and work at communities as requested within specific regional portfolios.

Pay for this position is commensurate with experience of candidate.

ESSENTIAL FUNCTIONS:

• Responsible for all aspects of leasing and marketing to prospective residents.


• Prepares invitations to residents for renewal of leases as expiration approaches, indicating options and changes to terms and conditions. Makes recommendations to Community Director regarding declining renewal of residents based on history during lease period. Prepares lease renewal documents for residents signatures when notified of renewal intent. Communicates with vacating residents and determines and documents reasons for non-renewal choice.


• Tracks records, audits files, and requests information from residents and prospective residents and required sources to meet initial and annual requirements for documentation of income and related information for certification of rent adjustment. Follows up to ensure that all required documentation is provided, calculated, and filed in keeping with requirements.


• Works with new residents to process documentation prior to move-in. Processes signing of lease and addenda, explains surety bond requirements, provides handbook, explains rules and regulations, provides resident orientation including walk-through, gate access device and secures rents and deposits due. Processes documentation and maintains related files.


• Collects and posts rents, assessing late fees and issuing late notices as required. Contacts residents personally and through written notices to investigate and resolve delinquency issues. Sets up payment plans as required to collect past due amounts. Sends delinquent files to attorney for eviction in accordance with policy and procedure requirements. Participates in or assist with attorney stipulation process as directed.


• Inspects apartment homes upon vacancy to determine compliance with requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for early lease termination. Documents inspection results and charges and submits deposit disposition for processing.


• Generates and reviews a wide range of reports to track and resolve outstanding issues relating to rent payments, rent or sewer/water delinquencies, outstanding service requests, scheduled move-ins and move-outs, compliance, maintenance status of vacant apartment homes, and operational issues. Checks and responds to emails concerning any range of management issues.


• Processes accounts payable. Reviews invoices received from vendors, validates against available documentation, codes to chart of accounts, posts to accounting system and submits for approval and processing.


• Responds to resident complaints associated with community issues. Investigates, resolves, and follows up with residents to ensure satisfaction of concerns.


• Assists to implement and execute resident activities including Monster Club, parties, orientations, training programs, and required resident service functions including job training, HOME seminars, health fairs, and financial counseling.

Knowledge and Experience

• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.


• Thorough knowledge of property management, Yardi Voyager software and basic accounting principles.


• Education which is equivalent to two years of college or industry certification courses.


• Strong customer service and verbal and written communication skills are required.


• Minimum of two years' experience in property management, with property leasing and resident services required.


• Concord Management experience is preferred.


• Demonstrated problem resolution work experience.


• Exceptional customer service work history.


• Ability to speak, read and write English for safety and productivity reasons.