Customer Service Rep at Oldcastle BuildingEnvelope Inc in Tampa, Florida

Job Description:

Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.

 Job Summary

The Customer Service Representative for our Service Center, Tampa, FL  facility isn’t just a job – it’s a starting point to an awesome career with a great company.  We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed.  We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day.  If that sounds like you, come join this industry leader!

Job Highlights

• Full Time - 1st Shift 


• Overtime Opportunities


• Advancement Opportunities


• DailyPay Partners (Work Today, Get Paid Tomorrow)

Here’s What You’ll Get To Do

• Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations.


• Coordinate with outside sales representatives with meeting customer needs

• Troubleshoot and/or research customer issues

• Learn and understand the different products OBE Tampa offers.


• Read, interpret, process and possibly question orders received by customers to ensure they are entered correctly.

• Develop professional rapport with our large customer base.


• Understand customer needs and priorities and communicate them to the production team.

What We’re Looking For

• Excellent written and verbal communications skills


• Strong attention to detail


• Strong organizational skills


• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job.

Physical Requirements

• Basic Windows based computer skills


• Strong mathematical skills, including ability to read fractions and decimals


• Regular and predictable attendance, the ability to safety perform tasks, and adherence to all safety policies and procedures are essential functions of the job.

**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

Work Today, Get Paid Tomorrow!

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.   

What OBE Offers You

• Competitive pay


• Paid time off


• 10 Holidays (inclusive of 2 floating holidays)


• Market competitive 401(k) match


• Industry-leading medical, dental, and vision benefits


• Short-term and long-term disability coverage


• Life Insurance

About OBE

At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:

• Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.


• Building teams of demand creation specialists, technical sales, and local customer sales/support talent.


• Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.


• Executing formalized talent management processes that ensure all employees have the best in market skills

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Service

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