IT Leader (IT User Support Leader), O'Neill School at Indiana University in Bloomington, Indiana

Job Description:

Special Instructions Summary



For guaranteed consideration please submit an application by 11:59pm, Friday November 22, 2024.



Department



UITS ACADEMIC TECHNOLOGY SUPPO (UA-CATS-IUBLA)



Job Summary



We are seeking an IT Leader in the UITS Academic Technology Support group. This position is embedded into the O'Neill School of Public and Environmental Affairs and is responsible for O'Neill IT support, representing O'Neill School IT needs in campus IT discussions, and for bringing central information and initiatives back to O'Neill.


Department Specific Responsibilities

• Acts as a bridge between central IT (UITS) and the O'Neill School.


• Supervises a team of 2 additional full-time staff.


• Builds relationships and collaboration between the O'Neill School and UITS.


• Works with faculty to support their teaching, research, and administrative IT needs.


• Works with critical data acquisition and help people utilize and protect data appropriately.


• Provides orientation sessions for incoming faculty and staff.


• Helps school leadership build IT budget, and prioritize upcoming IT needs.


• Coordinates with the O'Neill IT Development Team and UITS on projects, changes, and updates.


• Ensures school equipment is functional and meeting needs.


• Communicates to O'Neill Faculty and Staff, any important IT systems and resource changes, down-time, and any related concerns.


• Partners with other groups across IU to meet the needs of O'Neill and UITS.

General Responsibilities

• Provides day-to-day operational management of IT support staff.


• Establishes short-term operational objectives.


• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.


• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.


• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.


• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.


• Ensures and provides training to assigned staff to improve IT support operations; researches and identifies development opportunities for assigned staff.


• Keeps next-level leader(s) informed of trends as well as significant problems.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree preferably in computer science or related field

WORK EXPERIENCE



Required

• 2 years of information technology support or related experience

Preferred

• 2 years of supporting university faculty or users in other complex support environments

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrated time management and priority setting skills


• Demonstrates a high commitment to quality


• Excellent organizational skills


• Excellent collaboration and team building skills


• Effectively coaches and delivers constructive feedback


• Instills commitment to organizational goals

Preferred

• Proficient with both Windows and Apple OS


• Demonstrates experience with Active Directory


• Demonstrates general knowledge and understanding of IT principles and good practices


• Excellent collaboration skills


• Possesses technical knowledge


• Excellent customer service skills

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



Bloomington, Indiana


This is an in-person position



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Operational


FLSA: Exempt


Job Function: Information Technology


Job Family: IT User Support
Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



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