Multifamily Screening Manager at Harbor Group Management in NORFOLK, Virginia

Job Description:

Multifamily Screening M anager

The Multifamily Screening Manager is responsible for overseeing application screening policies and procedures to ensure compliance with legal standards and organization goals. This position involves collaborating with various departments to enhance the screening process, improve resident selection and minimize risks associated with occupant placements.

Responsibilities:

Program Management

• Oversee and maintain comprehensive policies and procedures for administration of HGMC's screening pro grams , i ncluding rental qualifications, eligibility of criteria such as identity, income , employment and rental verification s , and use of credit reports and criminal background checks .
• Review and update policies and procedures regularly to reflect changes in law, industry standards , best practices and business needs . Maintain accurate and up-to-date records including outcomes and decisions.
• Analyze the effectiveness of current screening processes and recommend improvements.
• Collaborate with cross-functional teams and external vendors to streamline application and screening workflows.
• Serve as day-to-day contact with external vendors involved in screening.
• Work closely with cross-functional teams, property management and legal counsel to ensure seamless transition of approved applicant screenings into leased units.
• Identify potential risks and develop strategies to mitigate them.

Compliance

• Stay informed about federal, state and local regulations governing the screening process and rental housing industry. Ensure adherence to legal requirements and company policies to mitigate risk and upload Fair Housing practices.
• Maintain accurate and up-to-date records of all screening settings. Make recommendations for adjustments to screening settings to meet revenue goals . Ensure changes are reviewed with and approved by required decision making stakeholders.
• Conduct regular audits and assessments to monitor compliance and address issues.

Performance & Analysis

• Collect and analyze screening data to monitor performance, trends and areas for improvement. Present and work closely with intra-department Revenue Managers to ensure a holistic approach to property screening criterion and identify potential revenue risk.
• Prepare reports for operational stakeholders and senior leadership detailing screening outcomes and recommendations. Conduct screening performance assessments of approximately 5-6 markets per quarter.
• Generate ad-hoc reports as needed to track possible screening issues requiring investigation.
• Work closely with Marketing, Operations and Property Management to optimize screening program effectiveness to support property revenue goals.

Issue Resolution & Training

• Review , update and deliver t raining programs for stakeholders involved in the screening process.
• Partner with cross-functional departments and external screening vendors to maximize full potential of training resources.
• Respond to daily screening ticket requests from onsite property management and ensure appropriate resolution .
• Provide guidance to users on best practices and compliance matters to ensure consistent application of screening policies.

Qualifications:

• Bachelor's degree in business administration , r eal e state, p ublic po licy or related field , or equivalent combination of education and experience .
• A minimum of 3 years of experience in policy development, compliance or related field required .
• Relevant experience in property management or rental housing industry experience highly desired .
• Strong understanding of tenant screening procedures, fair housing laws, and regulatory compliance requirements required .
• Excellent organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills. Proficien t understanding of math concepts including rent to income models and annual income calculations based on various employment types.
• Proficient computer and spreadsheet skills , including experience with property management software and Microsoft Office applications.
• Exceptional communication skills, both written and verbal, with a customer service-oriented approach.
• Detail-oriented mindset with a commitment to accuracy , thoroughness and confiden tiality.

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement