Employee Development Administrator at Harbor Group Management in NORFOLK, Virginia

Job Description:

Employee Development Administrator

JOB PURPOSE: The Employee Development Administrator supports the Employee Development Department by providing systems, travel, event, meeting, office, administrative and logistical support efficiently and proactively.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group.

• Supports the coordination, communication, execution, and participant tracking of educational programs and events, both virtual and in-person, throughout Harbor Group's national portfolio.
• Serves as the main point of contact for the Harbor Group Certified Mentor Program's administrative processes.
• Responsible for ensuring all event details are executed (i.e., selecting venues, determining costs, and arranging event services, such as food, setup, and A/V equipment).
• Coordinates travel, guest rooms, and monitors Harbor Group Leadership needs; tracks travel logistics, costs, and itineraries as needed.
• Executes and ships training materials as needed and maintains event budgets.
• Assists with post-event administration, including sending feedback requests, collating feedback data, compiling feedback reports, and updating the feedback analysis spreadsheet. Produces course certificates, provides pre- and post-training customer service, and liaise with facilitators to collect their feedback and ensure that attendance information is returned.
• Facilitates established Employee Development program structure and settings.
• Disseminates programs, services, and philosophies to field personnel within the national portfolio.
• Supports the coordination and administrative functions of training calendars.
• Monitors the Employee Development helpdesk, providing daily support and managing, responding, and troubleshooting requests in a timely manner. Identifies and communicates training issues and challenges.
• Assists with editing and uploading content to the HGKEY Virtual Campus, HG360, LMS, etc. Serves as point of contact for LMS vendor.
• Maintains a high-working knowledge of Harbor Group's LMS, including enhancements and upgrades. Educates users on self-service tools and is a resource for adopting new functionality.
• Responsible for setting up, activating, and deactivating LMS access, as well as the accuracy of learning paths, resources, and attendee records. Tracks and reports program, organization and user level data.
• Conducts periodic testing of LMS to ensure all features and functions are being leveraged, solicits inputs from key stakeholders regarding improved utilization, designs and implements modifications and adjustments as necessary, and trains/demos system changes to the Employee Development team.
• Provides general support and completes special projects as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum three (3) years' experience in similar position.
• Experience in administration/support in adult education or learning management system management preferred.
• Experience in travel and event planning.
• Strong writing, editing and proofreading skills; high attention to detail.
• Skilled in the use of computer hardware, software, audio/visual equipment, and other general office equipment.
• Proficient in Office 365, Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, and Planner) and Adobe Acrobat; Experience with Grace Hill learning management system preferred.
• Ability to prioritize and efficiently manage multiple projects at the same time, while meeting regular deadlines.
• Demonstrated ability to change direction and reprioritize tasks.
• Positive, professional attitude with the ability to handle a variety of issues and individuals with tact and courtesy.
• Ability to work independently as well as in a collaborative project environment with cross-functional teams.
• Demonstrated analytical and problem-solving skills.
• Self-starter that possesses a strong desire to seek optimal solutions and share discovery.

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