Job Description:
Overview
Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
Role:
The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.
Benefits:
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
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FREE life insurance equal to your annualized pay rate - 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- Responsible for full financial for operations
- Review company reports such as PMs, CINB, SLA and P&L and share with team
- Take calls for customer escalation issues & being able to provide a solution
- Ensure company goals are met monthly/quarterly/yearly
- Manage all Service-Level Agreements (SLA) with current/new clients
- Recruit, hire, and develop service operations team
- Develop training plan for service support team
- Delivery of goals and metrics for assigned group
- Evaluate and perform annual reviews
- Identify and communicate where improvements can be utilized
- Quality assurance on all work performed at customer facilities
- Cover in absence of the next level managers
- Create, communicate, and send weekly activity schedule to VP of Operations
- 7+ years of Management experience for an HVAC contracting business or building-related services company
- Have an HVAC/R Technical Background
- Understanding of the principles of quality management with respect to effective communication
- Experience with management and conflict resolution
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Excellent interpersonal and communication skills, both written and oral
- Advanced Microsoft Office and computer literacy
