EPEC TRAINER, FCH - PATIENT ENGAGEMENT CENTER at Froedtert in Menomonee Falls, Wisconsin

Job Description:

Discover. Achieve. Succeed.
#BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is HYBRID.

FTE: 1.000000

Shift: Shift 1

Job Summary:

Responsible for the facilitation of training for Froedtert and MCW Patient Engagement Center (EPEC) staff. This includes PEC departmental onboarding, PEC core skills, customer experience, call flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and delivers engaging training sessions using available materials, tutorials, instructions, and learning resources such as online modules and guides.

EXPERIENCE DESCRIPTION:

Two (2) years of training experience required.

One (1) year of healthcare experience required.

One (1) year of Electronic Medical Record (EMR) required.

Epic Electronic Medical Record experience preferred.

EDUCATION DESCRIPTION:

Bachelor's Degree in related field required. In lieu of Bachelor's Degree, an Associate's Degree in related field and an additional two (2) years of directly related work experience may be considered.

TRAINING DESCRIPTION:

Two (2) years of experience as a trainer, corporate training specialist, or related position, preferred.

SPECIAL SKILLS DESCRIPTION:

Demonstrated proficiency in utilizing Microsoft Office applications.

Effective interpersonal communication and writing skills.

Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.

LICENSURE DESCRIPTION:

Epic certification/licensure, preferred.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

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  Paid time off
  


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  Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  


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  Academic Partnership with the Medical College of Wisconsin
  


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  Referral bonuses
  


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  Retirement plan - 403b
  


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  Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  


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  Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
  

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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