Customer Service Representative at Menasha Packaging in Lakeville, Minnesota

Job Description:

• Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)


• Receives and responds to requested material specification changes and processes appropriate actions


• Submits project changes through internal operating systems as needed


• Ensures timely order entry and proactively manages order timelines for assigned account(s)


• Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges


• Receives and responds to customer complaints and processes appropriate corrective action


• Supports pricing requests


• Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory


• Prepares purchase orders for outside materials


• Prepares and reviews required business reports


• Supports continuous improvement initiatives


• Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives

Education & Experience Requirements

• High school diploma or equivalent required


• Minimum of 2 years of relevant experience required


• Prior display, graphic, and/or contract packaging industry experience preferred


• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint

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