Job Description:
Operations Expert
Location: Must be located within 50 miles of the Columbus, GA , Houston, TX, or Las Vegas, NV PulsePoint.
The Operations Expert is responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.
How you will make an impact:
- Serves as a first line resource for operation associates for workflow and technical related processes.
- Provides operational training; assists associates by answering day-to-day technical questions.
- Encourages a teamwork environment.
- Monitors inventory to ensure workflow remains uninterrupted.
- Handles complex case research and resolution.
- Reviews, interprets and maintains records of service level, quality, accuracy, and productivity.
- Reviews department policy and procedure manuals for accuracy.
- Works with training department to ensure procedures and policies are accurate and complete.
Minimum Requirements:
- Requires HS diploma or equivalent and a minimum of 5 years related experience and a minimum of 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
- Previous leadership experience preferred.
- Knowledge of the DMHC process is highly preferred
- For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills preferred.
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