Crisis & Referral Specialist at Elevance Health in Manchester, New Hampshire

Job Description:

Crisis & Referral Specialist




Location:This is a remote position. Ideal candidates will live within 50 miles of an Elevance Health PulsePoint office location.


A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.


We are looking for candidates to work on the New Hampshire Rapid Response Access Point Crisis Line with experience in mental health, substance use disorders, crisis assessment and referrals.



The Crisis & Referral Specialist will be responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.


We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends. Training is Monday-Friday 10a-6p EST.



How you will make an impact:

• New Hampshire Rapid Response Access Point Crisis Line takes inbound calls, texts and chats who may be in crisis.
  
  


• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
  
  


• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
  
  


• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.


• Provides linkage follow-up as directed to assure individual accessed services.


• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.


• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.


• Call center experience preferred.