Agency Service Representative I at Elevance Health in Columbus, Georgia

Job Description:

The Agency Service Rep I is responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.



How you will make an impact:

• Assists agents and brokers via telephone or written communication.


• Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.


• Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.


• Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers.


• Works on special projects.

• Requires a high school diploma and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background.


• Bilingual may be required.

• Previous health insurance industry experience preferred.


• Advanced benefits, claims processing or membership knowledge preferred.