Implementation Coordinator Lead at Elevance Health in NORFOLK, Virginia

Job Description:

Implementation Coordinator Lead




Location: This position will work a hybrid model (remote and in office 1 - 2 days per week). Candidates must live within 50 miles of one of Elevance's Pulse Point locations.



The Implementation Coordinator Lead is responsible for leading the implementation process for new accounts and monitoring renewal implementations.



How you will make an impact:



• Project manages new case implementation activities and serves as a liaison between the Account Management team, Sales team, Sales Support and customers.
• Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans.
• Accountable for the accuracy, timeliness, and completeness of the implementation process.
• Develops effective relationships with existing new accounts and internal departments, such as Sales Support Services, Operations, Sales, and Underwriting.
• Works with Director, Account Management Services on tracking, monitoring, and reporting progress of all functional areas throughout the implementation process.
• Helps to develop tools and best practices necessary to improve installations;
• Provides on-going root cause analysis;
• Identifies opportunities for process improvement.
• Acts as primary contact/liaison between customers to resolve issues related to implementation plan design and customer deliverables.
• Supports Sales and Sales Support teams in developing prospects and responding to RFPs and actively participates in finalist meetings.
• Leads corporate projects as assigned, develops and implements tracking mechanisms and tools for account implementation.



Minimum Requirements:



Requires BA/BS degree in related field and a minimum of 5 years exp. in health insurance field; or any combination of education and experience which would provide an equivalent background.



Preferred Skills, Capabilities, and Experiences:



• Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred.
• Experience with Third Party Administrators or JAA Implementations strongly preferred.
• Experience with WGS or Salesforce preferred.