Implementation Manager at Elevance Health in Durham, North Carolina

Job Description:

JR133800 Implementation Manager



Responsible for leading and executing on specific implementation workstreams across the business unit for a portfolio of product offerings. Act as the lead to ensure a successful client implementation.



Location: This position will work a hybrid model (remote and office) and must live within 50 miles of one of our Pulse Point office locations.



How will you make an impact:

• Defines and coordinates implementation activities.
  
  


• Responsible for working with business partners across various business units to identify and implement small to medium to large projects that support implementation of a client that support the corporate growth strategies.
  
  


• Ensures seamless customer experience including transition from previous carrier/provider of service.
  
  


• Acts as primary contact/liaison between customers and internal business partners to resolve issues related to implementation plan design and customer deliverables.
  
  


• Maintain depth of knowledge in business unit operations and IT systems.
  
  


• Leads and coordinates client readiness assessments.
  
  


• Ensures all PG's and SLAs are defined and tracked.
  
  


• Plans implementation timeline and milestones, tracks progress, monitors and communicates project status, identifies and resolves issues utilizing pre-established governance and stakeholders for escalation and issue resolution.
  
  

• Requires Associate's degree in Healthcare Admin or related field with a minimum of 1 years' experience in health insurance field and a minimum of 2 years' experience in leading workstreams an/or solutioning projects; or any combination of education and experience which would provide an equivalent background.
  
  

• BA/BS degree in Healthcare Admin or similar field, PMP certification, healthcare operations and IT technical experience preferred.