Job Description:
Field Support Analyst I
Location: This position will work a hybrid model (remote and in office 3 days per week). Ideal candidates will live within 50 miles of our Pulse Point location in Meridian, ID.
The Field Support Analyst I is responsible for providing installation, repair and maintenance for desktop PC technologies and systems, including the hardware, operating systems, applications, and peripheral equipment.
How you will make an impact:
- Acts as technical support specialist for onsite and expanded team.
- Oversees asset management.
- Evaluates hardware and software issues and assists in identifying requirements for solutions.
- Provides basic training to users for new installations.
Minimum Requirements:
- Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 1 year experience with PC and operating systems; or any combination of education and experience, which would provide an equivalent background.
- Requires Dell hardware certification.
Preferred Skills, Capabilities, and Experiences:
- Prior experience as a technical specialist strongly preferred.
- Microsoft A+ and Network+ certifications strongly preferred.
- Experience with computer technology strongly preferred.
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