Remote Support Engineer 2 - Magnet Technologies at Siemens Medical Solutions USA, Inc. in Cary, North Carolina

Job Description:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.


Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.


Apply now for the position of Remote Support Engineer 2 - Magnet Technologies and you will p rovide technical support to customers or Field Service Engineers (FSEs) for Magnet systems manufactured by Siemens Healthineers, triage calls through attempting remote diagnosis and/or remote repair.



Your Role:

• You provide remote service support for superconducting electromagnets with focus on:




• Monitoring, evaluating, and approving liquid helium volumes and orders requested by our field service partners


• Magnetic field shim analysis and support for shim iterations when needed


• Proactive analysis of systems demonstrating abnormal behavior, in an effort to contain liquid helium losses


• Collaboration with the PROA/Guardian and Chiller Support teams to ensure magnet and refrigeration system health


• Collaboration with Magnet Expert (MAX) CSE's to conduct advanced service functions (cold head exchanges, top-off de-ice procedures, and thermal cycles)


• Manage escalations and communicate with the Magnet HSC for deeper analysis when require




• You create notifications for incoming FSE/Customer calls, utilize real time task management for documentation of work performed and recommended action plan.


• You provide rapid recovery support for quenched magnets, evaluation of advanced magnet supervision logs, quench root cause analysis


• You perform on-site support of local service teams with repair of customer equipment when necessary or work on-call/stand-by or travel out of the assigned area as scheduled by the Operations Manager to meet obligations of customer contracts or due to emergencies.

Your Expertise:

• Associates Degree or vocational technical training required in the areas of healthcare imaging equipment service; superconductive magnet tools and service test equipment; Magnet service training including magnet de-icing, cold head replacement, Magnet cooldown and shim calculation


• More than 2 years+ experience working in a field service role supporting healthcare imaging equipment


• Proficient skills in typing and Outlook, Excel, Word, and other job critical applications


• Excellent communication and documentation skills


• Valid passport is required

This position provides support from 10:00am to 7:00pm EST with occasional shift change as needed.



The pay range for this position is $ 67,290 - $87,080 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 5% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here :
https://benefitsatshs.com/index.html . This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.



Who we are:



We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.



How we work:


When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers


As an equal opportunity employer, we welcome applications from individuals with disabilities.


Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulation.


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To all recruitment agencies:


Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.


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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .


Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .


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