Wells Fargo is seeking a Business Execution Senior Manager to lead the Consumer, Small and Business Banking (CSBB) Debit Operations, Systems and Transaction Processing functions. This role will report directly to the Head of CSBB Debit Card, Wallets & Emerging Payments and will be responsible for developing an optimal transaction processing and settlement environment by effectively managing the processes, procedures, controls and programs in coordination with card production that support driving market leadership for the largest debit portfolio in the U.S. for nearly 40 million Wells Fargo consumer and business customers.
This strategic leader will manage a team of business execution consultants, in close partnership with Card Production and Issuance, responsible for driving the optimization of authorizations, decline rates and numerous third-party engagements and relationships with network providers as well as adherence to Visa and Mastercard network rules and regulations and Visa DPS for Debit Cards, Wallets and tokenization services.
Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for the core Debit business, and internal and external partners associated with the area of Business Execution or key partners affected by its outcomes
Identify business execution opportunities and strategies for process improvement, efficiency, quality improvements and risk control development over the long-term to ensure operational excellence and process efficiency throughout the debit card product management life cycle and customer experience from end-to-end
Integrate and interface with critical internal partners across Card Production and Issuance, Card Programs and Features as well as extended partners across digital channels, branch network and customer contact centers.
Lead business execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
Efficiently manage allocation of talent and financial resources for business execution
Develop and guide a culture of talent development to create high performing teams and high employee engagement across all functions to meet business objectives and strategy
Interact directly with third party suppliers, including networks, processors, merchants, ATM drivers and other payments related industry partners
Required Qualifications:
6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years Management experience
Desired Qualifications:
Strong understanding of consumer payment industry transactional processing strategies, third-party management policy and consumer compliance requirements related to payment products (REG E, UDAAP, BSA/AML, OFAC)
Demonstrated expertise managing large scale programs and being able to deliver at scale in a highly regulated and fast changing environment
Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
Strong Analytical skills with high attention to detail and accuracy
Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization
Experience with Risk and Control Self-Assessment activities and programs
Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Experience providing horizontal oversight and managing multiple high priority functions
Job Expectations:
Willingness to work on-site at stated location on the job opening
This position offers a hybrid work schedule
Ability to travel up to 10% of time
This position is not eligible for Visa sponsorship
Required location(s) listed below.
Job posting may come down early due to volume of applicants
Posting Locations:
401 S Tryon St. - Charlotte NC 28202
3075 Loyalty Circle - Columbus, OH 43219
550 S 4th St. - Minneapolis, MN 55415
11601 N Black Canyon Hwy - Phoenix, AZ 85029
2700 S Price Road - Chandler, AZ 85286
150 E 42nd St.- New York, NY 10017
333 Market St.- San Francisco, CA 94103
Pay Range:
New York - New York Pay Range: $138,500 - $287,600 annual (this range may not be applicable to other locations)
San Francisco - California Pay Range: $138,500 - $287,600 annual (this range may not be applicable to other locations)
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $120,400.00 - $287,600.00 Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 18 Nov 2024 * Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.