Banker Support Team Lead at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years).




• Competitive pay and annual discretionary bonus eligible.




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.




• Family-friendly work hours.




• With 175+ community bank locations, we offer opportunities to grow and develop in your career.




• Promote from within culture.

Why Join this Team:

• We are seeking a critical thinker who’s ready to take on new challenges in support of our stakeholders’ ever-evolving business needs.




• Our team is in a unique position that allows us to collaborate with multiple other departments and have exposure to executive management.




• Gain experience and further your career by joining a growing organization.

Position Overview:

The Bankers Support Team Lead is a position that will oversee the delivery of best-in-class service to Wintrust Financial customers via telephone and electronic channels. Team Lead will serve as support within the contact center escalation queue, bankers support escalation queue as well as service multiple contact center customer queues when coverage is needed.

What you will be doing:

• Monitor productivity of customer service representatives.   Determine procedures, exceptions and workflows required to service customers. 




• Provide support to contact center reps, customers and bankers.  Troubleshoot issues with internal systems/processes and resolve any issues that arise with customer accounts.




• Interact with management and other departments to solve banker and customer problems in a prompt, efficient, and timely matter.  Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures customer needs and company related issues, changes, or actions. 

Qualifications:

• 2-5 years of related work experience within financial industry




• Strong written and verbal communication skills




• Well organized




• Bachelor's degree preferred

#LI-HYBRID

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.