Property Manager at The Crossing of Smithfield in Smithfield, North Carolina

Job Description:

Job Summary: We are currently seeking a skilled and compassionate Property Manager to oversee the operations and management of an 55+ senior living apartment community. As the Property Manager, you will be responsible for creating a vibrant and inclusive living environment for our senior residents. You will oversee the day-to-day operations, ensure resident satisfaction, manage the financial performance of the property, and maintain compliance with regulations. This is a rewarding opportunity to make a positive impact on the lives of seniors while utilizing your exceptional leadership and organizational skills.
Responsibilities:
Resident Services:
Foster a warm and supportive environment for independent senior residents.Respond promptly and professionally to resident inquiries, concerns, and requests.Plan and coordinate social and recreational activities to promote resident engagement and well-being.Maintain effective communication channels to address resident needs and provide timely updates.
Property Operations:
Oversee the overall operations of the independent living senior community.Ensure compliance with established policies, procedures, and regulations.Conduct regular inspections to identify maintenance needs and coordinate repairs.Manage vendor relationships, negotiate contracts, and monitor service quality.Implement safety protocols and emergency preparedness plans.
Financial Management:
Develop and manage the property's budget, monitor expenses, and maximize revenue.Ensure accurate and timely collection of rent payments and fees.Conduct regular financial analysis and reporting to support informed decision-making.Identify opportunities for cost savings and revenue enhancement.Assist with financial forecasting and planning.
Staff Management:
Recruit, hire, train, and supervise property staff members.Foster a positive and collaborative work environment.Provide guidance, support, and ongoing professional development opportunities.Conduct performance evaluations and address any performance issues.Ensure adequate staffing levels and schedule appropriate coverage.
Compliance and Documentation:
Ensure compliance with all applicable regulations and laws related to senior living.Maintain accurate and up-to-date resident records, contracts, and leases.Assist in preparing reports and documentation for regulatory agencies and stakeholders.Implement policies and procedures to maintain confidentiality and protect resident information.
Qualifications:
Bachelor's degree in Business Administration, Property Management, or a related field (preferred).Previous experience in property management, preferably in the senior living industry.Strong knowledge of property management principles, regulations, and financial practices.Excellent communication, interpersonal, and problem-solving skills.Ability to build and maintain positive relationships with residents, staff, and vendors.Plan, coordinate, and assist with events and activities.Proficient in using property management software and computer systems.Knowledge of fair housing laws and regulations.Ability to prioritize tasks and manage time effectively.Strong leadership and team management abilities.Compassion, empathy, and a genuine desire to improve the lives of senior residents.