Front Office Associate at Nystrom & Associates Ltd in Rochester, Minnesota

Job Description:

As a Front Office Associate, you will be the first point of contact while answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Hours: (Must be able to work one of the following shifts listed below)

Monday - Thursday 10:30AM - 7:30PM, Fridays 7:30AM - 4:00PM

**Eligible shift differential for hours worked past 6PM**.

Job Duties:

Interacts with all patients and visitors with warmth and professionalism
Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate
Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments
Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems
Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities
Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed
Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner
Attend mandatory meetings and trainings
Other duties as assigned
Strong communication and interpersonal skills, both written and verbal
Ability to manage stress while navigating difficult situations and escalated patient interactions
Work with confidential information

Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance
Paid Time Off (PTO)
Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
Opportunities for professional growth and career advancement
Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
401(K) Retirement Plan with employer matching contribution
Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
Employee Assistance Program
Free Term Life Insurance Policy
Tuition discounts with a number of schools:

St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction