Doorperson - Hilton Waikoloa Village at Hilton in Waikoloa, Hawaii

Job Description:

Hilton Waikoloa Village is seeking a Doorperson. Hawaii Island's only 62-acre Hawaiian paradise with 3 one of a kind outdoor swimming pools. If you have the drive and passion in providing memorable experiences for guest, this is the position for you! Join us where we know that you’ll love being a part of the Hilton team that is ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

 

Classification: Full Time

 

Shift: Varies (AM/PM) - including weekends and holidays.

 

Hourly Wage: $14.00 (tips additional)

 

License: Valid driver's license required.

 

 

 

What will I be doing?

 

As a Doorperson, you would be responsible for ensuring a safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

• Representing the hotel at the main entrance by greeting arriving and departing guests in an enthusiastic and courteous manner. Directs traffic at the main entrances to ensure the area is accessible at all times and offer luggage assistance to all guests.


• Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading.


• Greets guests immediately with a friendly and sincere welcome. Opens car doors for arriving and departing hotel customers.  Clearly communicates guest parking procedures and applicable costs to arriving guests.


• Reads luggage tags and provides claim tickets to ensure appropriate delivery. Grasps, lifts and/or carries or otherwise moves packages, luggage or boxes from cars, buses and vans, placing packages and luggage onto baggage carts and storing in secure area for retrieval by bell staff.


• Retrieves luggage from luggage storage for guests who are checking out of the hotel. Responds immediately to guest inquiries regarding hotel features, services and assistance.  Provides clear and understandable directions to hotel facilities and nearby attractions. Initiates requests to taxicab companies upon guest requests.

What are we looking for?

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

 

In addition, we look for the demonstration of the following key attributes:

 

Quality

Productivity

Dependability

Customer Focus

 

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

 

 

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

 

• Access to your pay when you need it through DailyPay


• Health insurance 


• Career growth and development 


• Team Member Resource Groups


• Recognition and rewards programs


• Go Hilton travel discount program 


• Best-in-Class Paid Time Off (PTO)  


• Supportive parental leave


• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount


•  Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

 

 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

 

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