Patient Solutions Representative at BioReference Labs in Elmwood Park, New Jersey

Job Description:

Company Overview

This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority

Job Description

Basic Purpose: Serve as a primary resource to customers to schedule home draws.

Duties and Responsibilities:

• Identify, research, and resolve customer issues utilizing appropriate resources and tools to ensure client satisfaction


• Schedule patient home draws in a timely manner


• Daily access of MS Teams application


• Daily access of Ring Central phone application


• Daily access of Sales Force admin system


• Continuous monitoring and acknowledgement of communications sent through MS Teams issued by management via Mobile CS Communication Dashboard


• Uphold and advocate the department mission statement ("Deliver the best Customer Service in the Industry")


• Identify potential opportunities for process improvement


• Complete special tasks when assigned by management in a timely manner (incoming emails, special projects, etc.,)

Required Skills:

• Strong verbal and written communication skills


• Computer literate, working knowledge of Microsoft applications (Word, Excel, Outlook)

• Strong problem-solving skills


• Strong organizational skills and ability to prioritize work


• Ability to multi-task in a fast-paced environment


• Ability to handle stressful situations (Example: Irate customers)


• Team player (Exhibits effective positive interaction with inter/intra departmental staff and other departments


• Embrace and utilize the Customer Service Excellence tools and techniques trained during Onboarding


• Ability to always conduct professionalism


• Ability to accept and embrace change

Preferred Skills:

• Bilingual


• Medical terminology proficient


• 2 years' customer service experience

BioReference Laboratories is an Equal Opportunity Employer.