Helpdesk Associate at U.S. Renal Care in Plano, Texas

Posted in General Business 8 days ago.

Type: Full-Time





Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


  • Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person
  • Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
  • Handles back-up duties in software installation & troubleshooting as required
  • Serves as initial point of contact from the IT department for new users
  • Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
  • Maintains accurate inventory of IT equipment
  • Coordinates repair of IT hardware and keep track of warranty information





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