Fulfillment Operations Manager, Medicare - Hybrid at Cigna in Nashville, Tennessee

Job Description:

In this role you would be responsible for direct management of day-to-day operations of the Medicare Advantage Fulfillment Operation team. This requires strong leadership competencies to effectively manage the daily operations and activities needed in a fast paced, high performing culture. The Fulfillment Operations manager oversees a team responsible for ensuring the accurate and timely delivery of customer communications, including business requirements, testing, daily production activities, quality controls, reporting, issue resolution, process enhancements and vendor management. Success in this role requires strong organization skills, critical and analytic skills, and the ability to communicate and collaborate effectively with matrix partners. The ideal candidate will demonstrate a passion and commitment to help establish and support department processes and protocols that support business goals and team needs.

What you'll do:

• Manage a team of business analysts and processors, creating a culture of highly engaged employees


• Be responsible for human resource functions for all direct reports to include, but not limited to: hiring, adherence to all policies and procedures, attendance, quarterly check-in process, employee development, succession planning and corrective action


• Motivate others and encourages innovation, continually searching for opportunities to streamline processes to ensure maximum efficiency


• Communicate effectively, and provide updates to leadership and cross functional matrix partners


• Work collaboratively with business to define requirements, processes, resolutions, and deliverable timelines


• Understand Fulfillment job functions and operating environment to review processes and understand critical control points and operational risk management


• Analyze and interpret Fulfillment data and collateral documents to ensure accuracy


• Monitor, drive and facilitate individual growth of your teams' individual contributors


• Develop and maintain interactive relationships with matrix partners to support process change initiatives


• Participate in strategic planning to achieve business alignment with the team, leadership chain, and with customers


• Track and report Fulfillment KPI's


• Provide oversight of peak season project work for Fulfillment collaterals including business requirements, testing, and strategic initiatives

Requirements:

• HS Diploma or GED required; bachelor's degree preferred


• 5+ years leadership exposure, including ability to effectively develop and assist team members, experience training and coaching


• Fulfillment, vendor management, operations experience preferred


• Demonstrated understanding of company products, services, overall business architecture


• Demonstrated leadership


• Strong attention to detail, organization, and prioritization skills


• Ability to manage a remote workforce


• Strong communication skills, written and verbal


• Advanced problem-solving skills and the ability to work collaboratively with other areas to resolve complex issues with innovative solutions


• Ability to execute on quality management activities - test plan, scenarios, cases, status reporting, issue management - small to medium sized projects


• Ability to adapt to a dynamic working environment and make timely independent decisions


• A passion for people management and mentorship


• Ability to work both independently and while contributing as part of a team


• Demonstrated ability to build partnerships and work collaboratively across organizations

This position is hybrid, requiring 3 days of in office work at a listed location, with a primary work schedule of Monday-Friday normal business hours, or as business needs dictate.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 83,000 - 138,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.