Specialist, Sales Operations at Samsung Semiconductor, Inc. in San Jose, California

Job Description:

Please Note:

To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months.

Advancing the Worlds Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, youll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of whats possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. Were dedicated to empowering people to be their true selves. Together, were building a better tomorrow for our employees, customers, partners, and communities.

What Youll Do

Sales Operations Specialist will support sales managers on various accounts, communicate with customers and internal teams to answer questions and resolve issues. Track and manage orders, verify pricing, work with Logistics to arrange deliveries. Monitor accounts receivable, process RMAs, sample requests and create invoices for certain accounts as needed.

You will learn foundry business and working in a sales organization for support.

Location: Onsite at our San Jose headquarters 5 days a week with an average of 10% travel per year.

Reports to: Staff, Sales Administration, S&M, Foundry - Sales Operations

Job ID: 42373

• Support local sales managers, HQ and customers - answer questions, resolve any sales operation related issues.
• Work closely with internal teams & customers operations teams to understand & align on the impact of scheduling issues and identify/recommend mitigation plans and alternative solutions.
• Track and manage open orders including expedite orders, verify pricing, work with HQ to ensure product is stocked and shipped according to schedule, monitor billing progress.
• Process RMA requests and sales billing adjustments.
• Set up new accounts with required documents and maintain existing customers with latest account information on ship to locations, incoterm, and etc.
• Monitor credit limit and accounts receivable and resolve credit issues with customers and Samsungs credit department.
• Prepare & maintain sales related reports and provide requested reports to appropriate teams as needed.
• Able to provide back-up support to co-workers on PTOs/weekends/holidays on rare occasions
• Complete other responsibilities as assigned.

What You Bring

• Bachelors of Arts or Science Degree in Business, Engineering, or related discipline with 0+ years experience with sales operations process, logistics, and inventory management. Relevant Semiconductor experience a PLUS!
• 1-2 years experience B2B sales support, account management, or client services experience preferred.
• Strong proficiency with office software including PowerPoint, Excel, Word.
• Experience in SAP for Sales Operations a plus.
• Youre inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Youre collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-MD1

What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factorsincluding the roles function and location, as well as the individuals knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away Youll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the wayincluding a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, youll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Caf and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. Thats why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range$32.15—$40.92 USD

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Covid-19 Policy
To help keep our employees, customers, and communities safe, weve developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.

Applicant Privacy Policy
https://semiconductor.samsung.com/us/careers/privacy

PI254894274

Apply Now