Customer Service Representative at L.N. Curtis & Sons in Walnut Creek, California

Job Description:

L.N. Curtis & Sons


Description:

Job Description

This is a customer service position which requires knowledge of, or the ability to learn the Emergency Responder Equipment market. Customer Service Specialists work closely with our Outside Sales Team and are expected to build lasting customer relationships. The successful candidate will work to further develop and formulate the skills, knowledge, and abilities needed to support the heroes that serve our communities.

Duties and Responsibilities to include:

· Support customers via phone, facsimile, email, and in person.

· Communicate with and understand our customers' needs.

· Communicate with suppliers to learn and understand product offerings.

· Promote a value-added attitude and capability; be a solution provider.

· Maintain a positive attitude.

· Take ownership with customer needs and issues.

· Learn and understand local/regional competition and comprehend market and pricing environment to provide accurate and fruitful quotations.

· Keep an accurate and organized Product catalog.

· With accurate and detailed methods, complete daily work in an organized fashion.

· Utilize our operation system and follow established processes and procedures, manage customer orders from start to finish.

· Cooperatively work with other departments within the company to provide complete customer satisfaction.

· Become cross-trained; promote Team concept and attitude.

· Invest in your educational process and have fun.

· Commit to completing tasks with quality and meeting deadlines.

· Help to innovate with your ideas.

· Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Requirements:

Pre-requisite Core Competencies

· Team player with a strong desire to learn and grow.

· Effective communicator.

· Highly organized and detail oriented with an ability to multitask, prioritize and execute.

· Ability to read and understand federal government contract, purchase orders, requests for quotes and requests for proposals.

· Ability to take actions to satisfy all customer requirements related to pricing, delivery schedules, terms and conditions, and other special requirements.

· Ability to coordinate with appropriate internal and external organizations to ensure all requirements are fulfilled.

· Strong Work Ethic.

· Proven attention to detail.

· Self-starter with willingness to do whatever is necessary to support the team.

· Demonstrated good judgement and a high degree of integrity.

· A history of continuing professional and personal development.

· Ability to present complicated information in a digestible format to our customers

Skills Required

· Experience with Microsoft Office Suite; Outlook, Excel and Word.

· Excellent questions and needs analysis skills and an ability to work with customers, across departments and organizations in managing projects, resolving problems and accomplishing goals.

· Proficient written and oral communication skills.

Experience Required

· High school diploma required.

· Minimum 3-5 years customer service and/or inside sales experience.

Experience Preferred

· College degree is preferred with a business, sales or marketing focus.

· Accounting, warehouse, manufacturing, and/or retail experience is helpful.

· Familiarity with GSA Purchasing or Military Service is a plus

· Familiarity with NetSuite

· Light accounting knowledge and experience

· Experience with distribution and logistics

Company Description

L.N. Curtis & sons provides Tools for Heroes and is the premier supplier of first responder equipment in the United States of America. L.N. Curtis and sons core values are: Quality – Service – Integrity – Caring. All aspects of the company operate in keeping with these principles.

The company actively sells and services emergency responders in thirteen Western states and to the U.S. Federal Government worldwide. The company established in 1929, is committed to supplying the most modern, safe and effective products available. Customers are provided wide-ranging educational and technical services incorporating the company's unique cradle to grave philosophy.

L.N. Curtis & sons' principal asset is our team members, principal product is the service we provide, and principal purpose is to be the distinguished leader in the field of educating, supplying and servicing emergency responders. The company is headquartered in Walnut Creek, California. Additional operational centers are located in Salt Lake City, Utah; Kent, Washington; La Mirada, California; Las Vegas, Nevada; Boise, Idaho; Tigard, Oregon; and Phoenix, Arizona.

PI254895658

Salary:

$50,000.00

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