Director - Cardinal Medeiros Center (S553) at Bay Cove Human Services, Inc. in Boston, Massachusetts

Job Description:

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.


Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.


Reports To: Senior Director - Housing & Homeless Services


Job Summary: The Director sets the overall direction and provides on-site oversight while administering the day-to-day operations, including outreach, stakeholder relations, utilization review, fiscal/budget management, facilities management, compliance and improvement activities, and reporting. The Director contributes to Bay Cove's mission by ensuring that services are accessible, inviting, effective, and efficiently operated, thus making the services an ideal environment in which individuals can pursue their personal goals.

This is an exempt position.


Essential Functions of Position:

• Collaborate with all members of the team to provide safe, respectful, and compassionate services in a low-threshold environment that is anchored in evidence-based and emerging best practices, including harm reduction and trauma informed care principles.
• Engage in staff recruitment, interviewing, hiring, orientation, training, work assignment, supervision, progressive discipline, and performance evaluation in accordance with agency policy for all supervisees.
• Schedule shift and on-call coverage for all disciplines to ensure minimal staffing requirements are met and manage schedules, PTO requests, and timesheet approval according to agency policy.
• Collaborate in the development and administration of the program budget, ensuring sound fiscal management via direct oversight of purchasing, verification of invoice accuracy, preparation of check requests and credit card statements, close monitoring of service utilization, and implementation of corrective action when revenue and expenses do not align with agency objectives.
• Ensure service compliance with all federal and state regulatory mandates, accreditation standards, contractual agreements, reporting requirements, interagency reviews, and Bay Cove Human Services policies and procedures.
• Complete all quality-assurance activities as scheduled and lead the team in quality improvement activities including identification and implementation of improvement plans.
• Collaborate with the agency, service area, and program leadership to develop, review, and adjust program policies and procedures as needed.
• Collaborate with stakeholders, including community partners, to develop value-add relationships and responsively address the stakeholder concerns, complaints, and grievances, with support from the supervisor as needed.
• Carry out the duties expected of clinical and direct care staff when staffing levels necessitate up to the point qualified to engage in that task based on skills, experience, and licensure.
• Provide crisis assessment, prevention, and needed intervention during scheduled hours and while on-call in nights and weekends as scheduled by providing on-call coverage on a rotating basis.
• Other job-related duties as assigned.

• Bachelor's Degree preferred, in psychology or other human service fields preferred.
• Five (5) years of experience in health or human service-related fields preferred.
• Five (5) years of experience working with those who are unhoused and those experiencing behavioral health and/or substance use disorders preferred.
• At least two (2) years experience managing a multidisciplinary program or service, including responsibilities in hiring, supervising, fiscal management, quality assurance and compliance.
• Demonstrated professional writing, interpersonal, and organization skills.
• Basic proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Individuals with lived expertise encouraged to apply
• Demonstrated commitment to a sustained effort to seek out, acknowledge, and respect the diverse voices of all stakeholders and to advance inclusivity through every function of the role and the agency as a whole.