Staff Assistant, III at Massachusetts General Hospital(MGH) in Boston, Massachusetts

Job Description:

Under general supervision provides clerical support to leadership and associated administrative staff throughout the Department. The Staff Assistant III must display a high degree of initiative, be engaged and able to problem solve, enjoy a working environment that is high-profile and fast-paced, can prioritize work within an environment of competing demands, and provide administrative support to a diverse group of our workforce.



Customer Service

• Greets internal and external customers in a manner that ensures the customers' needs and expectations are met


• Effectively interacts with all levels of management


• Provides Call Center coverage, including customer interactions

Clerical Support

• Performs general clerical duties including photocopying, scanning/faxing, filing, and other general office duties as needed.


• Performs general word processing duties to include letters, memos, and other types of correspondence.


• Organizes own work according to priorities set by the manager.


• Assists with function arrangements such as ordering refreshments, providing for audiovisual equipment, scheduling meeting rooms, etc.


• Provides administrative support for projects such as maintaining databases and running routine reports.


• Maintains office files and record-keeping procedures


• Expected to proactively follow through on tasks assigned and provide periodic updates to the Operations Manager or Director.


• Maintains the physical environment of the office.


• Orders and maintains office supplies inventory and office equipment.


• Processes check requests for business expenses, services, and reimbursements.


• Processes and reconciles check deposits and invoices.


• Purchases, via ebuy, products and services as requested.


• Provides coverage for other support staff during vacations, illness, and breaks.


• Performs other duties or special projects that are department or unit-specific, and that are appropriate to this level of position at the manager's request.

Qualifications

Minimum of 2-4 years of general office work experience

• Excellent interpersonal skills and customer service skills required for high volume, extremely interactive office environment


• Strong judgment and prioritization skills


• Intermediate level of MS Word, Excel, PowerPoint and Access


• Typing 55-65 WPM


• Ability to handle confidential information


• Ability to work independently


• Ability to work well under pressure


• Ability to prioritize work

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