Coordinator II (Olive Branch) at ThyssenKrupp Elevator Corporation in Olive Branch, Mississippi

Posted in General Business about 13 hours ago.

Type: Full-Time





Job Description:

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking a Coordinator II in Olive Branch, MS.
Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:


  • Process PO's from Customers

  • Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.

  • Process returned goods paperwork, issue credits/debits.

  • Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.

  • Supply quotes to customers for material in a prompt and accurate manner.

  • Identify and resolve order discrepancies in a timely manner.

  • Resolve customer inquiries via phone or email

  • Handle high volume calls while performing all other task

  • Lead special projects and other duties as assigned.


EDUCATION & EXPERIENCE:

  • High School and/or Technical School Diploma required.

  • Bachelor's Degree or Associate's Degree in a field a plus.

  • Previous Elevator/Escalator knowledge preferred

  • Two or more years of customer service experience in a heavy call volume environment is required

  • Elevator part knowledge and five or more years elevator technical experience is a plus

  • Working knowledge of Word, Excel and heavy Outlook is required

  • The ability to read, interpret and comprehend technical drawings and specifications is required.

  • Effective verbal and written communication skills are required.

  • Must be organized and detail-oriented to perform and manage tasks as assigned.

EDUCATION & EXPERIENCE:

  • High School and/or Technical School Diploma required.

  • Bachelor's Degree or Associate's Degree in a field a plus.

  • Previous Elevator/Escalator knowledge preferred

  • Two or more years of customer service experience in a heavy call volume environment is required

  • Elevator part knowledge and five or more years elevator technical experience is a plus

  • Working knowledge of Word, Excel and heavy Outlook is required

  • The ability to read, interpret and comprehend technical drawings and specifications is required.

  • Effective verbal and written communication skills are required.

  • Must be organized and detail-oriented to perform and manage tasks as assigned.

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking a Coordinator II in Olive Branch, MS.
Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:


  • Process PO's from Customers

  • Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.

  • Process returned goods paperwork, issue credits/debits.

  • Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.

  • Supply quotes to customers for material in a prompt and accurate manner.

  • Identify and resolve order discrepancies in a timely manner.

  • Resolve customer inquiries via phone or email

  • Handle high volume calls while performing all other task

  • Lead special projects and other duties as assigned.





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