Technical Sales & Service Representative at The RPM Wood Finishes Group in Annapolis, Maryland

Job Description:

JOB DESCRIPTION



GENERAL SUMMARY


Directly manage daily service requirements for assigned account(s)/territory. Assure proper and effective coverage of all assigned account(s).



PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Effectively manage daily service requirements for assigned account(s)s and territory where applicable to minimize sales and/or management support requirements.


Support overall achievement of planned sales and profitability objectives for the assigned account(s), territory, and overall business.


Directly responsible for all service activities within assigned territory/account(s) including:


On-site product testing and refinement


Customer personnel training and development as directed.


Product and process issue resolution


Process documentation in a timely manner and as directed.


Process auditing


Other assigned service requirements as directed/assigned.


Maintain effective, regular, and competent communication with the company's laboratory through:


Complete and thorough Lab Work Requests


Documentation of trial results on all new products


Key activity reports


Line surveys


Provide appropriate and regular reporting of activities and accomplishments to assigned Regional Sales Manager and others as directed to including but not limited to:


Monthly report and key trip or activity reports


Updates on competitive activities in the marketplace or at key customers/accounts


Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.


Position requires personal's primary residence to be within assigned territory.



QUALIFICATIONS



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Experience and Education Required/Preferred


High school graduate or equivalent required


4-year degree preferred


Minimum 5 years related finishing experience or laboratory formulation experience.


Professional training in related business and/or professional seminars



Specific Knowledge, Skills, and Abilities Required


Excellent motivational facilitator skills


Excellent people and leadership skills


Excellent analytical and organizational skills


Excellent verbal and written communication skills


Excellent score on color examination


Computer skills include word processing and spread sheets.


Ability to objectively assess positive performance and address performance issues.


Self-motivated, proactive, aggressive, and self-assured work ethics


Provide leadership (leading by example with confident decision-making ability)


Ability to think creatively to define and address personal, group or business needs and opportunities.


Ability to travel as required.



Reasoning Ability


Comprehend technology uses and applications.


Demonstrate outstanding problem solving and critical thinking skills.



CERTIFICATES, LICENSES, REGISTRATIONS


Valid driver's license



PHYSICAL DEMANDS



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions.


While performing the essential functions of this job the employee is regularly required to walk, stand, bend, and/or stoop, grasp, handle or feel, talk and/or hear. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and or move up to 100 pounds. The employee is frequently required to bend, squat, and stoop. The employee is required to sit, walk, lift, carry, push, pull, climb, and kneel in this position. The employee must be physically able to meet demands required by frequent travel to and from customer sites.



WORK ENVIRONMENT


The work environment is representative of those an employee would encounter in a typical manufacturing environment with moderate solvent odors and normal hazards associated with handling, compounding and application of coatings may be present. Most duties will be performed within assigned customer or prospective customer manufacturing facilities. Other duties will be performed within RPM WFG or customer corporate, lab, and distribution facility sites. Appropriate personal protective equipment is provided to always enable proper health and safety precautions. HMIS and MSDS guidelines must be followed when working with raw materials and coatings to assure safety.



KEY PERFORMANCE INDICATORS (KPI)


Achieve 100% or better of monthly, quarterly, and annual service plans for assigned accounts/ territory.


Encourage, develop, and assist in increasing sales volume.


Maintain and expand his or her knowledge of the company's policies, products, and programs.


Exhibit initiative for advancement


Attend meetings and/or classes to advance job-related skills.


Excellent attendance record