The Wells Fargo Center is one of the world's busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company's industry-leading qualities as an operator and an innovator in the live event experience.
Job Summary
Under the general direction of the Director, Events, the Manager, Events is responsible for providing professional client services support in planning, managing, and executing events at Wells Fargo Center. This position will work alongside and assist the Director, Events positions throughout the events calendar at Wells Fargo Center. This includes sporting events, concerts, family shows, religious shows, seminars, ice shows, and corporate shows, and other events as assigned. The position will liaison with clients, internal departments, and external stakeholders. The Manager, Events must have excellent communication skills and the ability to build and maintain relationships with internal and external clients.
Job Description
Core Responsibilities
Manages relationships between Wells Fargo Center and the Philadelphia Flyers, Philadelphia 76ers, Philadelphia Wings, Villanova Athletics, external and internal clients, promoters, partners & vendors.
Liaise between the venue and its clients, ensuring all elements of clients' events are thoroughly vetted among the departments while insuring adherence to all appropriate regulations and policies.
Develop the operational plan for each assigned event and create complete and accurate production notes based on advance material.
Oversee and coordinate all aspects of event planning, event management, and event execution including site visits, client liaison, load-in/load-out, creating event layout, on-site staffing plans, estimates, and settlement.
Disseminate event information to appropriate departments through direct communication via meetings, event sheets, and walkthroughs of the building.
Lead and participate in production walkthroughs for events.
Provide event estimates and account for show related expenses for billing and settlement.
Schedule stagehands and general labor for show load in, show, and load out at the promoter's request.
Create on-sale & facility maps using AutoCAD Program to include all pertinent operational information for events.
Evaluate rigging plots for concerts and shows, and request structural engineering reviews as needed.
Build and maintain relationships with outside vendors for show rentals, stagehands, runners, etc.
Work with all departments making sure building is clean, clear and ready for events/shows, hospitality events and meetings.
Ensure that the equipment, physical setup, and personnel provided meet the requirements of the event.
Investigate, analyze, and resolve operational problems and complaints.
Represent organization positively with high level of professionalism and customer service at all events.
Acts as "Manager on Duty" in situations where a Senior Leadership is not present.
Other duties may be assigned as needed, including supporting Director, Events on large-scale events.
Qualifications
Bachelor's Degree preferred in Event Management or Hospitality Management.
Minimum of 2+ years' experience in venue events management and coordination, preferably in the arena, stadium, or convention center environment.
Strong project management and organization skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time and within budget.
Knowledge of facility management, building operations, and safety requirements.
Knowledge of fire and safety codes, health codes, and ADA requirements.
Ability to demonstrate leadership skills.
Excellent ability to establish rapport with others and the ability to build strong interpersonal relationships.
Exceptional relationship-building skills demonstrated with the ability to develop and maintain positive long-term relationships with outside vendors.
Ability to communicate clearly in a professional manner both verbally and written.
Exhibit good judgment, make sound decisions quickly, be proactive and anticipate needs of clients.
Ability to meet tight deadlines, multi-task proficiently, work well under pressure with attention to detail and be creative with solutions to client needs.
Ability to relate to a diverse customer and employee base.
Knowledge of Microsoft Word, Excel, and Outlook.
Experience with Event Booking and AutoCAD.
Must be able to work extended and flexible hours, including days, evenings, weekends, and holidays.
Physical Requirements
Position requires the ability to stand for extended periods of time, walk, run, reach with hand and arms, talk and hear, and the ability to lift and/or move up to 25 pounds.
Position requires the ability to use hands and fingers on office and mobile technology.
Position requires the ability to listen and speak on phone, in meetings, and in one-on-one conversations.
Work Environment
Position will work in an office and arena environment mainly indoors and occasionally outdoors in the weather conditions prevalent at the time.
The noise level is usually moderate but can be loud during events.
The environment is energetic and fast-paced. The work areas can become crowded with equipment and/or people.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Leadership; Relationship Building; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.